archive corrupted

Hi,

Today i am at a customer who's laptop got stolen. A few days before the incident he made/updated the acronis backup.

But now I am trying to restore it, and all I got is "Selected file is not Acronis True Image Home archive or is corrupted. Please select another backup archive"

I tried to recover on multiple computers to recover/mount/explore, I booted off the rescue-CD but no go at all. The image is around 40GB in size.

Is there a way to repair or get as many files as I can? don't need to recover windows or other stuff, but the customer really wants his photo's back.


Regards

 

I noticed that backups are frequently corrupt when I create them. I set "verify" as one of my default options so that whenever I create a backup, it will automatically verify it. Since they are frequently corrupt, that lets me see right away it is corrupt (although I wish it didn't create corrupt backups to begin with) and I can delete the image and try again.

As an alternate, I have still been able to restore files from a corrupt image. I couldn't restore the whole image, but I was able to mount it as a drive letter, then browse to the various areas and restore everything except the corrupted part.

 

unfortunately, i am not the one who installed it, my help was requested when my customer encountered the error.

mounting/exploring is not an option, got the same error

 

Is the file stored on an external drive? If so, have you tried to copy it to an internal drive and mount/explore/validate it from there?

 

no, it's on an internal drive, but I copied it to another disk (direct and over the network)

 

Hello all,

Thank you for choosing Acronis Disk Backup software

eilander, could you please check that you're using the same version of the software that was used to create this image archive (and that the build of this software is the latest one)?

Thank you.
--
Michael Levchenko