AOL Active Virus Shield: Could not Activate

My moms subscription to PC Cillin ran out, so I loaded her up with some free applications.

I first tried to install AOL Active Virus Shield. Everything went smoothly until it was time to activate the product. No matter how many times I tried to enter the activation code they emailed me, the product would not acitvate. I kept copying and pasting in the code, but the program simply would not activate. Anyone else have that problem?

I ended up going with Avast, which is another great option. I was just disappointed that I could nto get the program to activate. I was hoping to try it out on my moms machine to see if it my be a good option for my PC.

 

Try re-registering for another activation code.

 

I actually tried 3 registration codes and none worked. I would enter the code and the "next" button would remain grayed out so I could not activate. After the 3rd time I uninstalled and went with avast.

 

I had the same problem with AVS. Turned out to be a "font" problem. I had to manually enter the reg.code and all worked fine!!!

 

That is what I was going to suggest. I had the same problem so I entered it manually. And that worked.

 

During the installation, after you paste or type in the product key, the Next button refuses to light up and you cannot continue setup. The problem is that the Windows registered owner field is blank. In order to rectify the issue please do the following:

* Start-> Run-> regedit
* Navigate to the following key: HKEY_Local_Machine\Software\Microsoft\WindowsNT\Current Version
* Once you have reached the Current Version key take a look in the Right Hand Pane and look for 'Registered Owner'-> right click, modify, then type in a name-> ok-> Exit the registry

 

I think this last response has nailed it. I will remember this should I try to install on another machine.

Thank you.

 

Another response I received to this was that I must:
Remove or disable one of my network cards.
What kind of "crackhead" answer was that!

In hindsight I still don't see the point, what if i used ICS on the machine I wished to isntall AVS on?

 

That is horrible troubleshooting advice.

 

I never got it to activate and I tried many times over several months. I had it on my 98SE machine that I don't use that much so I left it on there and whenever I would use that machine, I would try again to get it to activate. I got several new keys. My problem was that while I could hit the "next" button, I would get a message back about an "invalid" key. Huh? It was the activation code sent to me in email. I finally gave up and uninstalled it.