Anti Malwarebytes just nuked 20 of our systems with False Positive

Discussion in 'other anti-malware software' started by GrammatonCleric, Apr 15, 2013.

Thread Status:
Not open for further replies.
Page 2 of 6
  1. jmonge

    jmonge Registered Member

    Joined:
    Mar 20, 2008
    Posts:
    13,744
    Location:
    Canada
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    that will do the job
     
    jmonge, Apr 15, 2013
    #26
  2. Tyrizian

    Tyrizian Registered Member

    Joined:
    Apr 26, 2012
    Posts:
    2,839
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    This just happened to my father.

    What a mess
     
    Tyrizian, Apr 15, 2013
    #27
  3. Brandonn2010

    Brandonn2010 Registered Member

    Joined:
    Jan 10, 2011
    Posts:
    1,854
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    I ran a scan with an outdated database and it flagged ~1,000 files :D

    I know this occasionally happens to even the best AV companies, but still disappointed it happened at all.
     

    Attached Files:

    Brandonn2010, Apr 15, 2013
    #28
  4. Cutting_Edgetech

    Cutting_Edgetech Registered Member

    Joined:
    Mar 30, 2006
    Posts:
    5,694
    Location:
    USA
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    It didn't happen to me, but i'm sure I would have been glad I make regular backups with Shadow Protect to external drives.
     
    Cutting_Edgetech, Apr 15, 2013
    #29
  5. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,752
    Location:
    Toronto Canada
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    I just made a disc image yesterday.:D
     
    The Hammer, Apr 15, 2013
    #30
  6. Cutting_Edgetech

    Cutting_Edgetech Registered Member

    Joined:
    Mar 30, 2006
    Posts:
    5,694
    Location:
    USA
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Yeah, I hope this does not tarnish MBAM's image too much. They have been the best of the best in the category of malware they target. MBAM is one of the best removal Anti-malware Apps ever created. They specialize in detecting, and removing the malware that most AV's have been weak at detecting such as Rogues.
     
    Cutting_Edgetech, Apr 15, 2013
    #31
  7. Shadowwar

    Shadowwar Spyware Expert

    Joined:
    Feb 26, 2004
    Posts:
    305
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    As i said in the other thread:

    We are working trying to fix all the damage done from this and also have dev working on some tools to help repair this. We are also going to invest heavily into solutions to prevent this from happening again. Its basically all hands on deck at the moment.

    We are taking this very seriously and we hate that it even happened.
     
    Shadowwar, Apr 15, 2013
    #32
  8. Tyrizian

    Tyrizian Registered Member

    Joined:
    Apr 26, 2012
    Posts:
    2,839
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    @Shadowwar - Thanks for keeping everyone informed :thumb:
     
    Tyrizian, Apr 15, 2013
    #33
  9. jmonge

    jmonge Registered Member

    Joined:
    Mar 20, 2008
    Posts:
    13,744
    Location:
    Canada
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Shadowwar:thumb: :thumb:
     
    jmonge, Apr 15, 2013
    #34
  10. Tyrizian

    Tyrizian Registered Member

    Joined:
    Apr 26, 2012
    Posts:
    2,839
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    I got to give it to Shadowwar, he doesn't have to be here informing us, but he is...I think that's worth something.

    Just fix and move on, that's all one can do at this point.

    I still support Malwarebytes
     
    Tyrizian, Apr 15, 2013
    #35
  11. Shadowwar

    Shadowwar Spyware Expert

    Joined:
    Feb 26, 2004
    Posts:
    305
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Thanks and its greatly appreciated the comments. Marcin has already made a public apology on our forums and he is very concerned it even happened. He is overseeing what is needed to resolve all the issues and whatever is needed infratstucture wise to prevent this.
     
    Shadowwar, Apr 15, 2013
    #36
  12. HAN

    HAN Registered Member

    Joined:
    Feb 24, 2005
    Posts:
    2,098
    Location:
    USA
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    FP's are tough to deal with. My sympathies to all affected!

    FWIW... since I have been paying attention to all this PC stuff over the last few years, I can't remember any antivirus/anti-malware company that hasn't had at least one incident of FP's. Since humans are involved in the process, things can (and unfortunately do) go wrong, even with the best of intentions.

    I'm glad to see MBAM is dealing with it the best that they can.
     
    HAN, Apr 15, 2013
    #37
  13. mhl6493

    mhl6493 Registered Member

    Joined:
    Apr 20, 2010
    Posts:
    230
    Location:
    Tennessee
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    That part is true. Much better response than the whole McAfee disaster a few years ago...
     
    mhl6493, Apr 15, 2013
    #38
  14. bo elam

    bo elam Registered Member

    Joined:
    Jun 15, 2010
    Posts:
    6,147
    Location:
    Nicaragua
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    I am glad I don't use scanners.:cool:

    I like MBAM#1 a lot, I wish them the best. Hopefully they can do something to help users that were affected.

    Bo
     
    bo elam, Apr 15, 2013
    #39
  15. Tyrizian

    Tyrizian Registered Member

    Joined:
    Apr 26, 2012
    Posts:
    2,839
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Hey man, it happens

    We all mess up from time to time, that's what makes us human.

    Just try to prevent this from happening again lol :)

    But I agree, an apology is needed at this point.
     
    Last edited: Apr 15, 2013
    Tyrizian, Apr 15, 2013
    #40
  16. clocks

    clocks Registered Member

    Joined:
    Aug 25, 2007
    Posts:
    2,787
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Where can I find the details on what systems, versions of windows, etc. are effected? I need to start warning people. I do not see anything obvious on their website.
     
    clocks, Apr 15, 2013
    #41
  17. clubhouse

    clubhouse Registered Member

    Joined:
    Apr 14, 2009
    Posts:
    180
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Its all fine and dandy for the kinda user that frequents sites such as this, but I guess there will be a lot of users who aren't computer savvy who use malwarebytes as they have read or heard somewhere that it's a 'must have' and will be bewildered as to why their set up isn't working:'(
     
    clubhouse, Apr 15, 2013
    #42
  18. Shadowwar

    Shadowwar Spyware Expert

    Joined:
    Feb 26, 2004
    Posts:
    305
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Yes we are trying to get a hard number together on how many downloads occured of the affected database so we know what and how many occurences happened. Database was only out for less than 15 mins so if realtime updates were set and you were in the window its does the realtime update then you were affected. Because this was mainly an engine issue not ignoring a bad line it was hitting files on all oses.
     
    Shadowwar, Apr 15, 2013
    #43
  19. hayc59

    hayc59 Updates Team

    Joined:
    Feb 9, 2002
    Posts:
    2,841
    Location:
    KEEP USA GREAT
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Great Help here for XP users!!
    thank you Beck

     
    hayc59, Apr 15, 2013
    #44
  20. Boost

    Boost Registered Member

    Joined:
    Feb 2, 2007
    Posts:
    1,294
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    This is just ANOTHER reason why I dont run security apps like this scenario.

    I use only on demand scanners,period.
     
    Boost, Apr 15, 2013
    #45
  21. jmonge

    jmonge Registered Member

    Joined:
    Mar 20, 2008
    Posts:
    13,744
    Location:
    Canada
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    very true jerry:thumb:
     
    jmonge, Apr 15, 2013
    #46
  22. kjdemuth

    kjdemuth Registered Member

    Joined:
    Jul 29, 2005
    Posts:
    2,974
    Location:
    Boston, MA
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Fixed everything. Had to add a couple of Dll to the system folder. Other than that Chkdsk fixed everything else.
     
    kjdemuth, Apr 15, 2013
    #47
  23. Rompin Raider

    Rompin Raider Registered Member

    Joined:
    May 6, 2010
    Posts:
    1,254
    Location:
    Texas
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Did a quick system restore also and everything seems normal.
     
    Rompin Raider, Apr 15, 2013
    #48
  24. G1111

    G1111 Registered Member

    Joined:
    May 11, 2005
    Posts:
    2,294
    Location:
    USA
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Is it safe to run an update and scan now with MBAM?
     
    G1111, Apr 16, 2013
    #49
  25. The Hammer

    The Hammer Registered Member

    Joined:
    May 12, 2005
    Posts:
    5,752
    Location:
    Toronto Canada
    Re: Holly freaking shiat AntiMalwarebytes just nuked 20 of our systems with False Positiv

    Yes it is. The offending update was only out there for 15 min apparently before it was replaced.
     
    The Hammer, Apr 16, 2013
    #50
Page 2 of 6
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...