Amon fails to start

Discussion in 'NOD32 version 1 Forum' started by nworley, Jan 19, 2003.

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  1. nworley

    nworley Registered Member

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    Hi,

    I have a client who has been happily running NOD32 for 6 months she suddenly has been getting an error message when AMON starts up. The error message is "Error loading resident protection". I have unloaded NOD32 and re-installed but same problem.

    Any ideas?

    Thanks,

    Neil
     
  2. Technodrome

    Technodrome Security Expert

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    What OS?


    Technodrome
     
  3. nworley

    nworley Registered Member

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    Hi,

    Sorry. Should have specified. It is Windows 98 SE.

    Regards,

    Neil
     
  4. Technodrome

    Technodrome Security Expert

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    Type msconfig and see if all NOD32 components are checked (to run on start up).


    Technodrome
     
  5. nworley

    nworley Registered Member

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    Sorry for not getting back to you until now but work has been very busy. I did as asked and yes everything is set to start up. When amon goes to start it reports the error above. I have tried manually starting Amon and get the same error. I have even uninstalled it and re-installed it. Still no go. Is there a virus that could be stopping this from loading?

    Regards
     
  6. jan

    jan Former Eset Moderator

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    Hi nworley,

    does he have any other AV together with NOD installed? Did he install any new programs around the time when the problem occurred?

    rgds, :)

    jan
     
  7. nworley

    nworley Registered Member

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    Hi jan,

    Thanks for the response.

    No there is no other AV on the system and I am not aware of any other program that has recently been installed. Her son-in-law is a computer person and does change settings but as far as I know has not done anything to NOD32.

    I have uninstalled it and reloaded it so I would have thought that would have fixed any changes that might have been made.

    Are there any know incompatibilities?

    Regards,

    Neil
     
  8. jan

    jan Former Eset Moderator

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    Hi Neil,

    please send me a private message with your e-mail address - I'll send you a special "log version" of Amon that will check your machine for possible conflicts.

    Thanks. :cool:

    jan
     
  9. jan

    jan Former Eset Moderator

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    We have solved this issue - the problem was that the Windows Temp directory was missing.

    Thanks. :)

    jan
     
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