Alert! Rollback RX pro - Be careful when activating...

I just want to share my experience with rbrx pro. I just bought this software after reading a nice review. The software is really good, atleast the couple of day I have used it, BUT the problem is this....

It seems u can only activate it once in meaning its locked to the computer u activate it on. I wanted to try the restore function on an old P-3 printerserver I had and then install it on my main computer. But guess what..its not possible. Been emailing support (Sam Sawal) and the replies I get indicates I have to buy additional licenses Support offer quick reply and etc, but they could be more helping. This is maybe more a issue of how they chose to license their software.

Anyway, Im a student stuck with rollback rx pro on a computer I dont want to use it on. My last concern is what happens when I upgrade to new PC system or reforamt? It seems like I have to buy another license ....


SO my advice is.....BE really carefull and think it through when u plan to buy rbrx pro. Its a really nice software, but it has some negative issues regaridng activation and future use....

If any1 can help me in this situastion I would be happy...
(email: iamtoohottobe[AT]hotmail[DOT]com)

Thanks all

 

Oh dear. I have just bought a new motherboard and CPU and was about to reinstall Rollback to see if Rollback was more reliable on a clean system... hopefully mobo and cpu isnt too much of a change. FDISR had no problems with the new parts anyway..

 

I gave had RB since feb and have activated twice without problem on the third activation RB said the lic activations had been exceeded.

I just contacted support and they reset the lic activation counter - activation all working again.

The number of activations allowed does not appear to support the upgrades between builds as a matter of course - thta's how I used up 3 other a 3 month period (new build + test build)

 

Does that mean, I can re-install and activate RB only a few times on the SAME computer?

 

Thanks Peter, NICE to know, because I often re-install softwares until I'm settled, but always on the SAME computer. So I guess I won't have a problem with RB then.

 

First of all..Wow! I posted this post earlier today and already people have replied. Thanx all

However I still think Horizon data could find a solution to the one computer problem. I dont plan to pirate copy or something. Its not that which is the problem.

I just dont what to think about the day my harddrive crash with technical error and I have to get new one. Then I have to buy new rbrc license I could try to contact support to, and maybe they will reset the www activation. I think that once u have bought a license u should be free to use it as many times u want, altough on same PC...but again when does "same PC" mean "same PC"....being philosofical here ....is it safe to get new HDD, RAM, CD-ROM etc...

(pardon my 2nd dary english, probably many mistakes)

 

I fully agree with you. Once you bought the software, there shouldn't be an installation or activation limit, no matter what old or new hardware, you use.
I would contact the support and explain your problem, after all you paid for it.

 

If you receive a message like what you licence activation had been exceeded you simply have to communicate with HDS (indicating the ID number of your product) and they will reset your activation code very quickly...

For exemple, if you want to install the new version 7.2.12, you will have to uninstall the previous version 7.2.1 and than install the new version 7.2.12. The only thing is that you will receive a message when trying to activated your software that the number of activation have been exceeded and you will have 30 days trial wich give you enough time to communicate with HDS so they can reset your activation code and that, without any problem...

Best regards,
Atomas31

 

This is not my experience - I updated one computer just upgraded through the builds 3 times and then .. it stopped activating until support intervened


No hardware was changed

 

Ditto... Having uninstalled v7.2.1 due to a major system problem which I believe was brought about by RBx, I just installed v7.2.12 and can't activate it. I have contacted HDS support to that effect.

I'm curious if that would be the case if one simply updated v7.2.1 with the new build by installing it OVER the older build?

 

Hi Pvsurfer,

I have tried to install version 7.2.12 over version 7.2.1 but I couldn't. I was receiving a message to uninstall the version on my system (7.2.1) before installing version 7.2.12... And like everybody else, when the new version was install (7.2.12), I had to contact the HDS support to reactivate my license.

Best regards,
Atomas31

 

I've just tried to update my other machine this has only ever been installed once and then activated using my second license.

This time I get an error saying that its an invalid product key. off to contact support again. THis is going to cause probems as my dad is not very good with computers and I'm leaving soon.

This is stupid

 

I FULLY agree with you. I'm already afraid of installing RB. Pffft. I have already problems enough. Even winXPproSP2 is bugging me with its activation, because I don't want to go on-line with this system partition version.

 

Yes the release notes are impressive

Other important notes on the new build.
1. Fixed the Win98 and Tweak UI issue reported by some clients.
2. Fixed the registration ID changes on STAT drives issue. (So we won't need to reset the registration records when users reinstall Rollback)
3. Fixed a update baseline/uninstall to current snapshot issue. If the drive does not have enough contagious space to Rollback to create the new baseline table index, the operation might fail.
4. Fixed a possible NT blue screen issue reported by some users that when using backup software - The system sometimes has a blue screen. Updated the Kernel driver for fault tolerance.
5. Optimized shdserv for better resource consumption.
6. Added a setup detects new version feature.
7. Enabled "Ghost" from subsystems. To Ghost a snapshot from the subsystem users can:
a). Press HOME key to enter subsystem.
b). select Advanced options/Program settings and type "ghost=1".
c). select Advanced options/Boot from floppy to go to DOS.
d). run Ghost from the DOS to create a backup image for the current snapshot.
8. And some other minor issues, bugs reported by customers.​

My BSOD problem has been fixed... But True image will not work with Rollback and my SATA drives. Andrew Shen (HDS DEveloper) is still looking into my specific problem.


As for activation - I'm not sure it is even the server that rejects the code - it might be the local exe saying that I have an invalid product key. At the moment support have reset the server end but same error continues.

Activation should not be a cause of compliant. At this point I'm considering swaping out Rollback for First Defense. I already use it on my main machine - Rollback is just a bit easy for other users - dad. Only my media server is multi boot so I would just need one extra copy of FD.


As for SNS - during the beta testing I didn't really suffer from this. At the moment I have stopped using SNS on my machines. I'v found PrevxR very good and slightly less troublesome in terms of clashes.

 

Yep basically bug fixes and better sync. The lack snapshot archiving is a big issue for me as I can't image with TI on these systems.

 

I don't like softwares, that require an internet connection during its installation. I have mentioned this often at Wilders in several posts.
I prefer to install my softwares OFF-LINE to avoid any possible infection.

Until now, I had no problems with Windows, but winXPproSP2 requires an internet connection for the activation, because it would be very expensive for me to do this by phone.

I wonder what happens when I don't activate winXPproSP2 after 30 days ?

A2 requires an internet connection.
MS AntiSpyware required an internet connection and MS Defender probably too.
Don't these companies know that internet isn't safe.

 

Hi Pete,

I am not sure I am following you, in this thread you say you don't want to try a version of Rollback that could solved your issue and not willing to take some time when in another threat you say: "Let me also tell you that with Raxco and Leapfrog they will work to hunt down a problem if one exists, but they can't do it without user cooperation. You can't fix something if you don't see the problem. When I encountered a bug in FDISR, it took them over a month to find it, and they did, but they couldn't have done without my help. No one else has encountered the problem."
Doesn't that apply to HDS? Doesn't a new comer need some cooperation of the users so has time to find and resolve bugs and improve there softwares. In revenge, I have to agree with you that right now, FDISR seems a more complete suite than what Rollback RX is right now...

I also think that we shouldn't have to contact support to get our key being reactivated...

Best regards,
Atomas31

 

As I reported in #11 above, I also had difficulties trying to install Rollback Rx Pro v7.2.12. The new build wouldn't install because of a 'less than clean' uninstall of v7.2.1. Rollback's uninstaller is poorly written, in that it doesn't even remove all of its folders and programs (not to mention registry entries)! HDS provided a cleanup program (rollbackclean.exe) which did solved that problem, but then I ran into the activation problem - which HDS remedied after notifying them (as mentiioned in my previous post).

Having installed v7.2.12 and living with it for only 4-days, I've just experienced another 'dirty disk' problem upon restarting my PC (one of the two problems I previously had with v7.2.1)! Fortunately, I was able to recover to yesteday's snapshot without difficulty, but I am convinced there is still a conflict between Rollback and some other (unidentified) active program on my system. Consequently, I have (again) uninstalled Rollback.

Rollback Rx Pro is a diamond in the rough (but it's very rough around the edges). Based on my experiences todate with Rollback Rx Pro, HDS' product development and QA (it's doubtful to me if that even exists!) needs quite a bit of improvement.

 

Indeed when I uninstalled it left one of the services active had to unistall again to get rid of it before the reinstalll

 

I have only had such a restriction once before on a software product. I had to call in one time and they asked me why I installed it so many (3) times. I answered, and got the key reset, but had I known of the restriction I would not have bought the software.

What happens to you guys if this company goes belly up in six months. Well, count down until you have a worthless product that you paid good money for. Maybe, and I repeat maybe, their product is good, but there are plenty of other products out there. I will choose one of them should I need that type of software.

If it is with the required time frame and you used a credit card, report to your card that the product didn't work and support refused to help and then demand your money back

-HandsOff