Activation error.

Discussion in 'ESET NOD32 Antivirus' started by TechTML, Jun 28, 2009.

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  1. TechTML

    TechTML Registered Member

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    Hello, I recently bought a NOD32 OEM CD from newegg.com
    It installed fine, but when I tried to activate my product with the serial number on the back I got this message:
    There was an error registering your serial number. Please contact support.

    Can anyone help me? This is my first time installing, so it's not like the serial number has been used before.

    If I need to post my serial number I will, but I would prefer to keep it private.
     
    TechTML, Jun 28, 2009
    #1
  2. Cudni

    Cudni Global Moderator

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    indeed keep it private. hopefully one of the mods will contact you
     
    Cudni, Jun 28, 2009
    #2
  3. Bubba

    Bubba Updates Team

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    Have you visited the Activate ESET Software link and filled out the info required. They will send you a user name and password.

    What is the point of CD registration?
     
    Bubba, Jun 28, 2009
    #3
  4. TechTML

    TechTML Registered Member

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    How could I have an activation error if I haven't tried to activate..
    Anyways, I HAVE tried I HAVE filled out all the information correctly, and I get the error listed above. Please make note of the fact that the error is neither a "this serial number is already in use" or a "this serial number is not valid"
     
    TechTML, Jun 28, 2009
    #4
  5. Cudni

    Cudni Global Moderator

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    Cudni, Jun 28, 2009
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  6. TechTML

    TechTML Registered Member

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    Good idea!
    Bad news is you need to have a username to use customer support, and seeing as my problem is getting a username, I don't think that following that link would be much help
     
    TechTML, Jun 28, 2009
    #6
  7. Cudni

    Cudni Global Moderator

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    put Pre-Sales instead of the username as mentioned on the link?
     
    Cudni, Jun 28, 2009
    #7
  8. Bubba

    Bubba Updates Team

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    One could assume like I did that your use of the activation word could have meant inputing your info in the program. With the lack of info provided one can only attempt to assist by guessing what a poster is attempting to say sometimes. Anyway, perhaps your issue is best handled by Eset support and wish you well :cautious:
     
    Bubba, Jun 28, 2009
    #8
  9. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    If you call ESET's customer care department toll-free at +1 (866) 343-3738 they should be able to help you register your copy of the software.

    Regards,

    Aryeh Goretsky
     
    agoretsky, Jun 29, 2009
    #9
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