Acronis updates

Having upgraded from Acronis 8 I am using Acronis 10.0 build 4,651
I have downloaded updates build 4940 and 4942 both of which appear to install correctly but the about dialogue does not change.
I have tried un-installing Acronis but they will not install at all then - has anyone else had issues with Acronis updates.
I am running XP Pro on Sony Vaio VGN-N11m/w
I intend to stay with XP for now is Acronis 11 for Vista

Thanks all

 

Hello Hugh,

Thank you for choosing Acronis Disk Backup software

Could you please do the following?

- Completely uninstall Acronis True Image 10.0 Home
- Launch the product installation file (latest build);
- Right-click on the "Install Acronis True Image" button and select "Extract";
- Select the path for extracting the component and click "Save";
- Go to the Run prompt (Start -> Run) and issue the following command:

msiexec /i msi-name /l*v log-name

Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

- Reproduce the problem and collect the log file created during the installation.

Then submit a request for technical support. Attach the collected log and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.
Thank you.

--
Michael Levchenko