Acronis True Image Home 11 - fails to manage BU locations

clicking: Management tools -> Manage Backup locations and Archives
results in error:

"Failed to open value 'Uri' from 'k_3676BC7B-6946-4049-852B-3551E8E92B67'. (0x4D0003)
Tag = 0xD8054ECE8A04136F"

I already disabled ALL the startup applications and the error persists.
After removing ATI11 from the PC and reinstalling the latest version it persists.
Somthing must have changed in Window as this error was not produced at the first installation of ATI11.
Any suggestion

 

Lots fof olks run on windows without the prob and it's not liekly a windows prob. More liekly a prob with security software. Try using Msconfig to remove everything except MS stuff and Acronis and Trueimage and see if it works -- then add stuff back until you find a culprit.

 

Hello Dokus,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for delayed response.

The issue is related to some registry stored settings of Acronis Backup Locations getting corrupted. Please do the following to resolve the problem:

- Use Windows Explorer to browse for the existing Backup Locations directories (if any of backup locations are set up). Manually delete configuration files (*.cfg) from them;
- Run "regedit" from Start -> Run and search for the following key: HKEY_CURRENT_USER\Software\Acronis\Fomatik\PlaceBrowser\FavoritePlaces
- Delete all existing values under FavoritePlaces;
- Please recreate Backup Locations if you had them.

The error message should not occur anymore.

Please also note that you do not have to recreate your backups If you create Backup Locations in the same folders. The old backups will be automatically recognized by the newly created Backup Locations and the quotas will also be applied to them. The backups will remain fully usable.

Thank you.
--
Marat Setdikov

 

Problem has been solved as you discribed. Thank you

 

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Problem is resolved now. Thanks