Acronis True Image 9.0 will not work on this machine!

Discussion in 'Acronis True Image Product Line' started by Romo, May 20, 2006.

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  1. Romo

    Romo Registered Member

    May 20, 2006
    Acronis True Image 9.0 2323 will not work on this machine in any form or fashion! Let me explain:

    Disabled McAfee to nothing. Have Spysweeper and other malware programs. Totally disabled all of their services. Norton Ghost trial totall disabled. Turned off all services found in Win XP Home that pertained to security, etc. Did not work to do all of this.

    A. Acronis True Image Build 3625 and 3633 will not install on this machine. The error message is: "Installation Incomplete. The installation was interrupted before Acronis True Image Home could be installed. You need to restart the installer to try again."

    B. It all started with the Error #1722 - "The RPC Server is Unavailable." Uninstalled the software, cleaned it entirely out of the system, including the registry. Ran the schedmgr.exe program. At first it would not find the schedul2.exe service by typing in schedmgr.exe service start. So improvised and typed in service install. It found it and installed it in, then I started it. It is now found in the services and supposedly working.

    C. 1. The new issue is this when trying to backup anything: "Failed to execute the task script. Error #2 - The system cannot find the file specified."

    2. Still can't install the update. Please help!

    3. Cannot create Acronis Secure Zone. Error Message: "Acronis True Image was not able to create Acronis secure zone on selected drive." This message pops up on any and all the drives that is shown in the Acronis list.

    Any suggestions?
  2. Chutsman

    Chutsman Registered Member

    Jun 17, 2005
    Brandon, Florida, USA
    Must be something peculiar with your hardware ... what make of computer is it?

    Here are some items that sometimes make TI not *run* properly. Maybe it is also affecting the installation of the software in your case:

    Multiple usb devices including hubs, keyboard, mouse.
    Wireless keyboard, mouse.
  3. bodgy

    bodgy Registered Member

    Sep 22, 2005
    In Services.msc do you have RPC set to automatic?

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Romo,

    Thank you for choosing Acronis Disk Backup Software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3633.

    If the problem still persists, please do the following:

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please check each partition of your hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    Please note that you will need to reboot your computer in order to scan the system partition.

    Please create Acronis Report as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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