I have a laptop with Windows XP Home on it. I have TI version 9. But I've tried 10 as well. My problem is that I make the secure zone and get to the press F11. I press F11 and get the GUI and click on the one to get to the software. Then it says, "Wait, loading . . ." and nothing. That's where it stops. It won't boot into the software so I can do a restore. I've not had this problem with this software before. In using Disk Director, I can see there is a folder and files in the zone. I assume they're the software. Can someone tell me why the software won't come up and what I need to do to correct this?