Acronis Recovery for Ms Exchange (Error 9633798) in Exchange 2003

Discussion in 'Other Acronis Products' started by 3aFaReeT, May 31, 2009.

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  1. 3aFaReeT

    3aFaReeT Registered Member

    Hi all,
    I'm using Exchange 2003 server in a 2 Node cluster
    when I try to create a backup task for the exchange information store I get the following error ( 9633798 )
    exchange mailbox role does not exist or disabled??
    I went thru the solution provided but it's for exchange server 2007

    can any one help?

    Extra Information
    I'm running exchange server 2003 Cluster. I've installed the agent on a single server ( My active server ) but connecting to it gives my first " some product functionality will not be available until you fix the following issues found in your system
    - Active Directory does not available for the specified user
    - cannot create MAPI profile. Probably the user dose not have a mailbox or Microsoft exchange MAPI & CDP are probably out of date"
    Then it throws the error "Error 9633798" if I proceed
    but i can't go any where further

    Last edited: Jun 1, 2009
  2. 3aFaReeT

    3aFaReeT Registered Member

    Is there anyone looking into our matters here...o_O
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Hello 3aFaReeT,

    Thank you for using Acronis Corporate Products

    Could you please let me know via PM (Private message) your license number or the account (e-mail address) under which you have registered the serial number. I will send you the link to another installation file.

    Thank you.

    Oleg Lee
  4. maettu

    maettu Registered Member


    I have the same Error, but on a Exchange 2007 on Windows Server 2008.
    The specified User is an Active Directory User and has a Mailbox.

    Could you send me this link too?
  5. mtwheatley

    mtwheatley Registered Member

    I had the same problem on Windows 2008 and Exchange 2007. I fixed it by giving the userid under which I run Acronis the privilege to logon as a batch job under local security settings.
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