acronis loader doesn't work

i have installed and permormed a disk imaging on a network drive, without any problem.
now i'd like to recover the image, but doing it, either from windows (9 or using booting dikettes i made, does not work.
the acronis loader fail to boot in both cases: final message:
no count on idle task.
any idea on its meaning and how to workaround it?
thanks a lot.

 

Hello interamnanahars,

Thank you for choosing Acronis True Image (http://www.acronis.com/products/trueimage/).

We are really sorry for the inconveniences.

CAn you please clarify when does Acronis loader hang exactly? Do you see the blue splash screen with Acronis logo? Do you see the "Loading, please wait" message?

Thank you.

--
Best regards,
Andrew Berezovsky

 

i load all of six diskettes i made.
then on a black dos screen i see acronis logo and the message:
loading, please wait...
then
invalid operand: 0000
cpu: 0
eip: 0010: c0249dfa not tainted
eflags: 00010246
then cpu registers values, not reported
then process sweaper pid: 0 stackpage: c023d000
then stak values, not reported
then call trace c0166fae c0105000
code ff ff ff 83 c4 10 85 c0 74 17 83 ec 0c ff 75 08 e8 fc ff ff
0 kernel panic: attempted to kill the idle task
in idle task not syncing
no count in shutdown

system hanged

that's all

 

Hello interamnanahars,

Please send this information to support@acronis.com. Also you can send me a Private Message with your email address and I will contact you soon with diagnostic instructions.

Thank you.

--
Best regards,
Andrew Berezovsky