Acronis 9 stops during backup process

Discussion in 'Acronis True Image Product Line' started by ceas, Jan 3, 2007.

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  1. ceas

    ceas Registered Member

    Jan 3, 2007
    I am trying to backup with Acronis on a few refurbished IBM ThinkPad laptops. The problem is Acronis stops around mid-way on all the laptops during the backup process. Two of them froze at the exact same spot (63%). These laptops are running Windows XP Pro, 512mb ram, 10.5gigs of free space, 8.03gigs of used space, and Intel Pentium III 896MHz. I am not sure what to do, it seems they can't make it past a certain point during the back up before they stop making progress.
  2. foghorne

    foghorne Registered Member

    Sep 27, 2005
    Leeds, Great Britain
    1. Which build are you using?
    2. What happens if you try the operation from the boot CD?

  3. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    Adding to Foghorne's comments:

    Have you error checked the hard drives to be sure there are no bad sectors.
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ceas,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure you use the latest build (3854) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

    If you already use the latest build of Acronis True Image 9.0 Home, please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists.

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please also clarify if you are trying to create image archive of the entire drive/partition or you backing up separate files folders. Where are you try to store the image archive (local/external hard drive, CD\DVD discs etc)?

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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