acronis 8.0 and sata drives

Discussion in 'Acronis True Image Product Line' started by kowal, Aug 31, 2006.

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  1. kowal

    kowal Registered Member

    Aug 31, 2006
    I tried to restore my OS from both within windows (with a reboot) and from the bootable rescue cd "full one".
    Anyway no matter what i did, acronis would not recognize my sata drives.
    I have 3 drives on my machine.
    one. 120 gig sata 1.5 samsung
    two. 250 gig sata 3.0 seagate
    three. 320 gig standard ide

    This realy sucked because i had to reinstall windows because of it.

    Can anyone tell me what went wrong and how i can get these sata drives to work with acronis?
    Acronis does see these drives when in windows....but not when it reboots to complete the restore.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello kowal,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please make sure you use the latest build (937) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

    In case you have already use the latest build 937 of Acronis True Image 8.0 please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    Note that since you use an older version of Acronis True Image you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (Acronis True Image 8.0 Bootable Rescue CD does not have any selection screen).

    If the issue persists, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;

    - Select the "Create Bootable Floppy" option;

    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;

    - Boot the computer from this diskette and wait for report creation process to finish;

    - Collect the report file from the floppy.

    Provide us with the exact model and vendor of hard drives you use.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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