I just started looking for a backup solution for my home computer and saw a review that rated Genie and Acronis as number 1 and 2 respectively. I also read a TI 2009 review by a reviewer in PC Mag that did not recommend Acronis due to some problems he ran into. I decided to enter into a chat with Acronis and ended up feeling they were less than forthcoming in answering my concerns about the problems identified in the PC Mag article. I have included the chat session below. My questions: Have any of you ran into the problems discussed below or in the PC Mag review (or any other significant problems). Chat discussion follows Alex: Hello! Thank you for contacting Acronis Customer Central! My name is Alex, how can I assist you? Craig: I was seriosly considering purchasing TI 2009 for my home computer until I read a PCMag review that did not recommend the product and outline a serious problem they had with XP SP3, which I am running and also a well known bug on selecting items for backup. Craig: Would you please comment on the problems the reviewer encountered and what you have done to fix them Alex: I have a firm comprehension of your request and I will address it right now. there are no common problems with SP 3 and bug with selection of items. You can download the trial version of Acronis True Image Home 2009 using this link: http://www.acronis.com/homecomputing/download/trueimage/ in order to see how it works on your computer. Craig: Does this mean you are saying the article in PCMag was incorrect? I'm hesitant to try anything in the way of a trial that might lead to the problems the testor ran into. I'm not near as experienced as he is and he had a heck of a time getting his system back up. I doubt if I would be able to recover my system if the same thing happened to me. Alex: I'm not saying that PC mag was incorrect. They tell their opinion about our software. We are not responsible for it. I would like to assure you that there are no common issues you mentioned and our program works stable in most of cases. So please do not worry to install the software. Anyway, you may contact us anytime so we will do our best to assist you. Craig: You say there are no issues with the software but that doesn't help me understand why the author said the problem was noted on forums. I have included the part of the article discussing this below. Is the problem non-existant or has it been fixed? Craig: The only anomaly I found was a bug in the program that's been widely discussed on the Acronis support forums. When I created a category-based backup job, and select a top-level category (like "Documents") and then deselected that top-level category, so that I could select one or two subcategories inside it (like "My Backups"), the subcategories that I deliberately selected never got backed up. After I had deselected the container category, the program let me fill the check box next to the subcategories, but completely ignored my selections. Alex: Sir, i already told you that there are NO common issues you mentioned. You may simply check it if you use our trial version. Craig: Alex - I asked you a some specific questions regarding problems that were identified in a review by a reputable computer magazine. You have steadfastly stated there are no problems with the product and encouraged me to use a trial version without directly providing any amplifying information on the problem encountered or the statement that the problem was widely discussed on the Acronis support forums. I would really like a more detailed response on the problems encountered by the reviewer. Alex: We are not responsible for any problems mentioned in third part site. The only thing i may say to you is that most recent build for the software (9646) does not contain any major issues, we have fixed several task issue in it, but they were not major ones. Our software does not support Windows 2000 system, but XP SP3 is fully supported, and we did not face any common issues in this case. Craig: Alex - Thank you for your time. Based on the limited inisight I have gained through our discussion on the PCMag review problems I believe I will continue to think about Acronis TI 2009 and other solitions like Genie Backup Manager.