Acronis 11, Dell Dim 300 with XP SP2, can't hibernate or stand by

I just purchased Acronis 11 and after reading the manual- realized that this
is a very powerful program and before I install it on my newest Dell running
Vista which is now my main business computer, I decided to test it on an
older (2004) Dell running XP.

It installed OK but before trying to use the program, I tried to hibernate
the PC. Nothing happened - it sat there for hours. I then did a full
shutdown and that worked OK. I thought I'd sleep on the problem. This
morning I realized after the first required reboot to complete the
installation process- I didn't remove the installation disk - so perhaps
that was causing the system to not hibernate- so I removed the installation
disk- and tried again, no luck. I uninstalled the program, then reinstalled,
then tried again to hibernate, no luck.

The really weird thing is that as the UNinstallation process started- THEN-
the system decided to hibernate, which it did, I turned the system back on-
it was still showing the uninstallation process- I completed the uninstall.
Once Acronis is uninstalled, the hibernate process works just fine.

Just to be sure, I downloaded the latest version- which apparently is the same version - and, same results.

Though it might work perfect on my new Dell with Vista, this hiberation problem just doesn't smell right, so I'm hesitating to proceed until I find out the cause of the problem. I should have tried the download before I purchased the product.

Comments appreciated.

Joe

 

Hello Joseph Zorzin,

Thank you for choosing Acronis Disk Backup Software.

Please submit a request for technical support with a detailed description of the issue. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

 

OK, I have done so. If I get positive results, I'll update this thread.