Acronis 10 uninstall

Discussion in 'Acronis True Image Product Line' started by Mark0, Aug 3, 2009.

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  1. Mark0

    Mark0 Registered Member

    Sep 5, 2008
    I had Acronis 10 Installed on my server whcih I have now removed, this left 2 orphaned services, which i manually removed but my issue now is My Backup Exec Backups are failing as its trying to use the Acronis VSS service (which should not exist anymore) how can I fix this, I am using Backup Exec 12.5.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Mark0,

    Thank you for using Acronis Corporate Products

    To resolve the issue please delete the following items:

    - Delete Acronis VSS Provider from Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application;

    - Delete the \Windows\System32\snapapivss.dll file if it exists;

    - Find and delete all registry keys (Start->Run->Regedit -> CTRL-F) which contain the following GUIDs:

    * F5DBCC43-B847-494e-8083-F030501DA611
    * 89CDAF20-82B6-42cd-A4B4-573C81999C35
    * 5FC845EB-F299-40f0-9725-34045F7EA8BA

    There will be keys with names beginning with SnapVSSProvider when you start searching for 5FC845EB-F299-40f0-9725-34045F7EA8BA. These keys should also be deleted.

    Thank you.

    Oleg Lee
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