A "Respectful" complaint

Discussion in 'Acronis True Image Product Line' started by marse.robert, Jan 12, 2005.

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  1. marse.robert

    marse.robert Registered Member

    Nov 3, 2004
    Langar: Nottinghamshire: UK
    First. I have been using TI8 for 3 months. In that time period, the product has been, and is serving me very well. I feel that TI8 is well worth the purchase cost. I have, however, encountered some "glitches" that have been resolved through the various Posts from some very enlightened people.

    This leads me to my second point..and my complaint. I follow most of the Threads pertaining to TI8 and many of these Threads are couched in terms of some of my problems. What I see is very disconcerting and very frustrating. Let me explain. A problem is posted to the Forum, and some of our very patient and intelligent members try their level best to sort the problem. Sometimes the Thread can become quite extended..when all of a sudden the person who originally presented the problem, breaks contact.

    On occasion, the break away occurs without a thank you to the kind people who had helped. For me, who has diligently followed the course of assistance, is left high and dry not knowing if there has been a successful conclusion.

    With sincere respect, could we demonstrate a little more thoughtfulness?

  2. starfish

    starfish Registered Member

    Oct 8, 2004
    For what my two cents is worth now days, I must concur. I view many forums and often the conclusion is not stated. But in all fairness, those that due post a conclusion do respectfully thank those who have helped.
  3. John Farrar

    John Farrar Registered Member

    Nov 9, 2004
    I agree with your observation. Too few people bother to return to the thread to post if the information provided was correct, only if it was not correct, and rarely thank the advisers. Its very frustrating and .. rude. :(
  4. I say, chaps, with all due respect, we're all still waiting for marse.robert to thank the other kind posters, acknowlege the end of this thread and politely sign off so we can all put this horrid problem of general rudeness behind us at last c);')%
  5. bigc73542

    bigc73542 Retired Moderator

    Sep 21, 2003
    SW. Oklahoma
    I do believe marse.robert has brought up a subject that fits all of the forums here at wilders. It would be nice if after receiving assistance with a computer problem and after getting it corrected the person that had the problem would just mention that they appreciated the time the persons that assisted donated to the correction of their problem. It would not take much time just to say thanks.

  6. Rik Bean

    Rik Bean Registered Member

    Mar 5, 2005
    Milton Keynes, UK
    It would also add to the knowledgebase when a particular problem was cured by a specified action.
  7. MiniMax

    MiniMax Registered Member

    Mar 17, 2005
    It is not an Wilders exclusive :) It is the same on many other forums where I show my presence. It is not a WWW thing either. It was the same back in the days when HTTP was spelled NNTP (or B/C-News) and forums where called newsgroups. And it is often the same in real life too :(

    There is nothing we or anyone can do about it (except perhaps, to adopt a point system a la Experts Exchange), so learn to live with it. Nobody promised me that life woutld be fair; **** happens; and then you die.
  8. TheQuest

    TheQuest Registered Member

    Jun 9, 2003
    Kent. UK by the sea
    Hi, marse.robert

    It is sad but bad manners will cause some sort friction, but as MiniMax says and by his [I say his but he could be a Ms] post he a been around the net a long time, but people have been bad manned since time immortal. [time does not make it right]

    Yes before computers, even before C. Babbage invented and built his, [did not complete, which was not his fault but a hardware problem= friction] and even to this day we still have the friction.

    Take Care,
    TheQuest :cool:
  9. Ed Y

    Ed Y Registered Member

    Oct 18, 2004
    Agree with all, it's always been a problem. I've seen a few forums where some of the people, when providing answers, always include a statement at the end about please post back with your results/finding so it can be shared with everyone else. I do think it's helps sometimes but not always.
  10. Lifer

    Lifer Registered Member

    May 17, 2005
    I appreciate everyone that posted in my thread when I had a question...

    Non eof the answers solved my problem however.

    But the owners of this software never responded.

    They have a lot of bugs in the program and don't provide proper support.

    If I tried to sell my software programs this way, I would have all kinds of chargebacks.

    This product simply does not run as advertised.

    WHAT!! you say...

    Want me to say it again?

    Case in point - create a clone on a fresh new hard drive.

    Remove the old hard drive and install the new hd as the boot drive.

    How many programs are no longer installed?

    How many communications devices are no longer seen?

    How many storage devices are no longer seen?

    A clone... a REAL clone... is the same as the original in a different metal case.

    Acronis is crap that is easy to use.

    One last point:

    I didn't join this forum to socialize.

    I needed help.
  11. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Lifer,

    Thank you for choosing Acronis Disk Backup Software.

    Have you contacted Acronis Support Team via e-mail? If not please send the detailed description of your actions and Acronis Report from the computer with both disks plugged to it to support@acronis.com. We will certainly help you with the solution. If you have already sent a letter to us please let me know your Acronis request # which was sent to you in autoreply to the letter. I will find out how the request was processed.

    Thank you.
    Ilya Toytman
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