Password Forgotten

[spiderwokkie]

I had downloaded the demo issue of Nod32 from the site
I optimised the settings for my own use, but my XP Pro system was hacked, the Nod and firewall were disabled, and a virus inserted.
To recover the system, I rolled it back
Now I cant remove the demo Nod program, as it has a password that I never put in, and I dont have.
I have tried various means to try to get past this, but now this software is very out of date (it wont update because the 30 day trial has expired) and I think I have left it too long.
What I want to do is to remove Nod from my system, what should I do?

Regards in any event, thanks in advance
spiderwokkie

[vee]

http://www.nod32.com/support/ans/5h_2.htm

[Blackspear]

In this instance (Australian Customers ONLY), you will need to contact the Reseller from whom you purchased, they will send you a file to run, the code it presents will need to be sent back to the Reseller. They will advise you further after receiving the file.

Cheers

[beng]

But Spiderwokkie, AFTER you do this, please buy a licence for Nod32, you won't find a better Antivirus out there.

Cheers Ben.

[spiderwokkie]

respond to the link ~ i dont have the username password to be able to send it to support.

respond to #2 ~ i cant contact a reseller because its the trail version, i never owned a license

oh dear

[ronjor]

You could try a reinstall/uninstall. Reinstall NOD and see if it shows up in add/remove in the control panel.

[BFG]

Hello spiderwokkie,

Check your PM

[Blackspear]

Originally Posted by spiderwokkie

respond to the link ~ i dont have the username password to be able to send it to support.

respond to #2 ~ i cant contact a reseller because its the trail version, i never owned a license

With this issue can you please send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

We would appreciate if you could keep us in the loop with your progress, as we all learn this way…

Cheers

[spiderwokkie]

Thank You one and all for the contributions you have made to a successful resolution.

I am singularly impressed with the attention my issue received, and the responce of the team.

As wee all know, this is not the usual way things work out on the net, but not so here.

Thank You all again

Kind Regards

spiderwokkie