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Old May 15th, 2005, 01:49 PM
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TonyKlein TonyKlein is offline
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Default Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed...

I just updated to v 2.5, and decided to test scan an Eicar test file using the previously installed Advanced Shell EXtension. It scanned OK, but I also got a mysterious error message about the Kernel service not running (see screen shot)

After that I noticed that Nod32 wasn't even listed among the Threat Protection Modules (see screen shot in the follow up post).

I shut down Amon, reinstalled Nod32, and rebooted once again: same thing....

So what else could I try?
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Last edited by TonyKlein : May 15th, 2005 at 01:59 PM.
  #2  
Old May 15th, 2005, 01:50 PM
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed...

Screen shot of Nod32 Control Center without Nod32 listed...
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  #3  
Old May 15th, 2005, 02:08 PM
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed...

Quote:
Originally Posted by TonyKlein
... but I also got a mysterious error message about the Kernel service not running (see screen shot)

I looked at my services, but as far as I could see the Nod32 Kernel Service was set to automatic and it was running as well.

Both Nod32kui.exe and Nod32krn.exe were among my running processes too.
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Old May 15th, 2005, 02:34 PM
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TonyKlein TonyKlein is offline
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed...

OK , I just did what I should have tried before posting: I uninstalled Nod32 and did a fresh install: all is well now!

Still wondering why it wouldn't update tho...

Sorry about the hoopla....
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  #5  
Old May 15th, 2005, 02:38 PM
SSK SSK is offline
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed..

There are one or two other reports about this problem on Wilders.

Shows again that the best way to install an update is the old and tested method of uninstall, reboot, reinstall
  #6  
Old May 15th, 2005, 02:41 PM
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TonyKlein TonyKlein is offline
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed..

Quote:
Originally Posted by SSK
Shows again that the best way to install an update is the old and tested method of uninstall, reboot, reinstall

I guess so... it's just that I hadn't seen any of those other reports you mentioned, or I would have done so right away...
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Old May 15th, 2005, 03:07 PM
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed...

One of threads that highlighted the same problem.
http://www.wilderssecurity.com/showthread.php?t=79800

muf
  #8  
Old May 15th, 2005, 03:53 PM
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Default Re: Nod32 2.5 Install problem - Kernel service not running, Nod32 module not listed...

Quote:
Originally Posted by muf
One of threads that highlighted the same problem.
http://www.wilderssecurity.com/showthread.php?t=79800

muf

So it did... thanks!
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