NOD32 install freezes

[Tuxadox]

Good morning!
I have downloaded NOD32 standard. I m running Windows XP sp 2. The install proceeds smoothly until the "click next to finish installation" screen. As soon as I click "next", the install screen freezes. I can't click cancel, back or next. I can still use everything else on my computer; it is only the NOD32 that is frozen. I have emailed customer noservice but no response. Any suggestions?
Thanks!

[Stephanos G.]

any other av installed?
try to restart your pc to find out what has happened

[Tuxadox]

Nope, no other AV installed. I have rebooted with same results. The install doesn't finish, so when I reboot there is no change.

[Blackspear]

Hi Tuxadox, welcome to Wilders.

Do the following files exist?

C Drive> Windows> Temp

C Drive> Documents and Settings> (User Name) XXXXXX> Local Settings> Temp

Cheers

[Marcos]

Disable Password Manager in Norton System Works temporarily ;-)

[Stephanos G.]

[Tuxadox]

Hey Blackspear,

Thanks for the welcome. Yes, those folders exist on my c: drive.

[Tuxadox]

Marcos,

I do have Norton PW manager installed. I'll try your suggestion to turn it off. How'd you know I have it, or was it just a guess?

He's some kind of a wizard in such things, i'm always scared to go in his office room

[Blackspear]

Originally Posted by Tuxadox

Marcos,

I do have Norton PW manager installed. I'll try your suggestion to turn it off. How'd you know I have it, or was it just a guess?

Marcos is from Nod32 support in Slovakia, he has probably just read your email to support In this case I would call it insider knowledge

Cheers

[ronjor]

Marcos has advanced heuristics built in.

[Blackspear]

Originally Posted by ronjor

Marcos has advanced herustics built in.

LMAO, indeed I can confirm this, one very knowledgeable person regarding Nod32…

Cheers

[Marcos]

:-) We haven't received any email with that issue recently.

[Tuxadox]

Hey guys,

Success! Marcos was right on the money. I finished the install, rebooted and update my signatures. I Appreciate all the help. Hope I can return the favor soon.

Thanks again everyone.

[Blackspear]

Good to see, and thanks for letting us know, you have just added to this vast resource of knowledge called Wilders

Thanks Marcos (the Master wanders quietly about teaching the young )

Cheers

[Triple Helix]

Originally Posted by Blackspear

Good to see, and thanks for letting us know, you have just added to this vast resource of knowledge called Wilders

Thanks Marcos (the Master wanders quietly about teaching the young )

Cheers

Here Here I secound that!!

Not bad for a Monday!!