Ewido not updating

[peter.ewido]

Originally Posted by chew

I keept getting this message at the bottom of Ewido GUI "You need to restart before you can receive new updates" and I have restart my PC so many times without successfully updating anything at all.

Please delete all *.update files inside the ewido directory (and subdirectories)... Thx

[chew]

Don Pelotas

Thanks for the info I finally managed to update it to the latest 1424 using the manual download.

fish25

"Please delete all *.update files inside the ewido directory (and subdirectories)... Thx"

I can't find anything like *.update files inside ewido directory and subidrectories at all ... but I found these inside ewido:

update.dll
update_copy
update_core.dll and inside signature folder this ...
1419.dat.update

Are you referring to the above?

I still cannot update apart from using the method suggest by Don Pelotas.

Any idea?

Cheers

Chew

[peter.ewido]

Please delete 1419.dat.update and it should work again

[chew]

fish25

"Please delete 1419.dat.update and it should work again"

Nope! It did not work and I also followed your instruction by deleting all files with 1417.dat.update, 1418.dat.and update 1419.dat.update ...

Still get the same message "You need to restart before you can receive new updates" ...

I have not updated or switched on my PC until just now when I wanted to update Ewido ...

[Don Pelotas]

Try this, chew:http://www.wilderssecurity.com/showp...4&postcount=10

[peter.ewido]

Originally Posted by chew

Still get the same message "You need to restart before you can receive new updates" ...

Hmm, this message ONLY appears when there are still some files with the extension "update" inside the ewido directory... The easy way: uninstall ewido, reboot, manually remove the ewido directory, install again... Sorry for the inconvenience

[chew]

Don Pelotas

Thanks for the info and yes I followed your instruction again but still no joy there as problem continues.

fish25

"...The easy way: uninstall ewido, reboot, manually remove the ewido directory, install again..."

Could you tell me how to do that?

1) Do I just use Add/Remove software from Control Panel for Ewido Security Suite from Control Panel and nothing else since I don't use the Real Time Guard? i.e "...uninstall Ewido, reboot..."

2) What do you mean by " ... manually remove the ewido directory ..."? Do I just go to Drive C and delete all Ewido related directory and folders after Add/Remove in Control Panel?

3) Then download a new copy of Ewido again from the website?

4) Install and reboot and update signature.

Please confirm the steps to solve this problem.

Cheers

Chew

[Don Pelotas]

Hi chew

Yes, just remove it from Add/remove in CP, shutdown Ewido first and reboot after the uninstall.

Then go into the program files & delete the Ewido folder, before reinstalling Ewido.

[chew]

Don Pelotas & fish25

Finally!!!! It works again.

After following your instructions.

Thanks for your help.

Chew

[Don Pelotas]

Good for you, chew. I'm glad it helped.