"E0004000A" or ".tib not valid" errors over shared USB drive

[werzeri]

I try to create an image with TI8 build 796 overa shared drive on the network, I get these two kind of error messages:
- error box stating "E0004000A: Error creating the file"
- error box claiming ".tib file is not a valid True Image file".

The share is on a USB drive plugged into a XP Pro SP2 machine. The share is accessible from all others computers & it likely isn't a rights issue as I can read/write to this share from any other computer.

I've have read from another post upgrade to latest build fixed the issue.

As I currently using latest build (i;e 796), sounds it does not apply for me even if symptoms are identical.

Help greatly appreciated !

[Menorcaman]

Originally Posted by werzeri

I've have read from another post upgrade to latest build fixed the issue.

As I currently using latest build (i;e 796), sounds it does not apply for me even if symptoms are identical.

Latest build for TI 8/TI 8 Server is now 800.

Regards

[werzeri]

Thanks for advice however I updated to build 800 but it did not fix my problem.

Some additionnal info to help focus root cause:
- Initially TI was not able to acess shared drive because of to a low registry value (IrpStackSize) setting. Now it's set to the max allowable value.
- Even if I'm not able to create an image on a remote drive, I still able to read a remote image from drive. (I did not want to check if restore was OK!)

regards.

[Acronis Support]

Hello werzeri,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing...cts/trueimage/).

We are really sorry for the inconveniences.

Could you please create the screenshots of all your actions in wizard and the error you get and send it to support@acronis.com along with the link to this thread? We will certainly help you with the solution.

Thank you.
--
Ilya Toytman

[werzeri]

Hi,
Thanks for you support proposal, however, I do not see any need to hardcopy some screen dumps as sounds to me I am not the only one having this problem. Look at following threads:
1) http://www.wilderssecurity.com/showthread.php?t=68642
2) http://www.wilderssecurity.com/showthread.php?t=60525

These threads report identical symptoms as I have.

Initially, I was not able to assess remote drive because of low IrpStacksize registry setting. I'm now able from within XP but not from within TI8.
And latest build does not help !

BTW:

a) I set the whole remote drive as shareable: would it be better to only set some folder as shareable ?
b) sounds that arise with some (all) USB drives ? right ?
c) I will forward to support as well...

[Acronis Support]

Hello werzeri,

The threads you found concern different problems and the solution proposed there (via forum posts or via e-mail from Acronis Support Team) will not suit you. Please forward the screenshots I mentioned above to support@acronis.com. We will investigate the problem and help you with the solution. If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

Thank you.
--
Ilya Toytman

[werzeri]

Thanks for feedback !
Yet in the process to help myself -and sounds to me- a succesfull way:

=> I currently changed the way I shared the remote drive:
- instead to set the drive as shared, I created a subdirectory and set it
as shared

...sound it helped to move forward.

However I did not yet perfoem a full backup...
Trying these evening (france time).


Obviouly I will get you posted.
Have a nice day...