Latest Ewido #970 update problem

Edwin024 · #1 March 6th, 2005, 07:12 AM

I have auto download but Ewido still says it's on 968... and if I update manually it says no new update available...strange

peter.ewido · #2 March 6th, 2005, 10:43 AM

We have recently moved to a new update-server. Simply wait a few hours until your DNS refreshes and points to the new IP...

Edwin024 · #3 March 6th, 2005, 01:38 PM

It's now about six hours later, and a few restarts too.. and still no update

rdsu · #4 March 6th, 2005, 01:50 PM

Hi Edwin024,

I already have it since 13:59:45 (GMT)...

Regards

peter.ewido · #5 March 6th, 2005, 02:07 PM

DNS updates can take up to 24h (update.ewido.net should point to 212.112.236.135)

Edwin024 · #6 March 6th, 2005, 04:01 PM

Where can I put the other IP?

Or must the ISP do this, because of the DNS...

Anyway: here comes a config problem of Ewido in the public eye. Why can't we config that update thing at all...

Edwin024 · #7 March 7th, 2005, 06:42 AM

It's now Monday, 12:42 and still no update here. This way Ewido is getting pretty useless...

peter.ewido · #8 March 7th, 2005, 06:44 AM

Could you please ping "update.ewido.net"? To which IP does it point to?

peter.ewido · #9 March 7th, 2005, 09:51 AM

The old server should now also be up 2 date, big sorry for the delay!

kenja · #10 March 7th, 2005, 10:01 AM

I am having problems also with edwido updating i always do mine manually when i try to update it says update available then displays unknown update format 2 does anyone know what this means.

peter.ewido · #11 March 8th, 2005, 04:29 AM

Which other security programs do you run?

Infinity · #12 March 8th, 2005, 04:35 AM

nod32 with high efficiency was causing issues here, when setting it back to high compt. all was well

iceni60 · #13 March 8th, 2005, 05:01 AM

Quote:

Originally Posted by kenja

I am having problems also with edwido updating i always do mine manually when i try to update it says update available then displays unknown update format 2 does anyone know what this means.

i have this too recently, it takes two or three goes to get the update.

EDIT it was only the last day or so. i just tried it and it worked first time.

Edwin024 · #14 March 8th, 2005, 05:20 AM

after I wrote a message to Ewido they put back the updates on the old server too...that's why it works now without any problems.

iceni60 · #15 March 8th, 2005, 05:37 AM

Quote:

Originally Posted by Edwin024

after I wrote a message to Ewido they put back the updates on the old server too...that's why it works now without any problems.

this is where i update from when i ping update.ewido.net - 212.112.236.135

iceni60 · #16 March 8th, 2005, 05:40 AM

hold on, i update from 217.172.187.213 sorry

EDIT

this time it is 212.112.236.135

i think that's it.

peter.ewido · #17 March 8th, 2005, 05:44 AM

No, both IPs are valid -> DNS load balancing

iceni60 · #18 March 8th, 2005, 05:47 AM

Quote:

Originally Posted by fish25

No, both IPs are valid -> DNS load balancing

thanks

they are the two places and i think they both work fine now. thanks for the help, Fish

Edwin024 · #19 March 8th, 2005, 02:24 PM

I still use the old server... it seems to take ages before the DNS finally is corrected by the ISP's....

peter.ewido · #20 March 8th, 2005, 06:49 PM

The old server is now part in a load balancing server array so it shouldn't be a problem if you still connect to it

Edwin024 · #21 March 9th, 2005, 03:50 PM

I don't choose where I download it from... But Ewdio gives me the updates, so that's cool enough

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