Unable to Update

[Shelb]

Hello,
I renewed my NOD32 License a few days ago and are now unable to update. Every time it tried to auto-update, I get an error message stating "incorrect url specified" This occurs regardless which address I choose for updating...even if I select "choose automatically". Still occurs even after reinstall. Any ideas?
thanks,
Shelby

[ronjor]

If that happened to me, I would reinstall, making sure I didn't touch the default settings for updating.
Uninstall, delete the Eset folder in Program files, and reinstall.

[BlueZannetti]

Shelb,

According to the Eset FAQ,

NOD32 was not able to connect to an update server. Please check the following:

1. Make sure an Internet connection is already established before you perform update
2. Make sure a correct server is selected from the pull-down menu in the Update setup (if you update NOD32 from the Internet, it should be set to Choose automatically). If you update NOD32 from a local network and encounter this error, please contact your network administrator for the exact path to the mirror
3. If you are using a firewall, be sure the NOD32krn service has access to the Internet permitted
4. If you are using a proxy server, be sure the connection parameters are set properly in the advanced Update setup - LAN setup (if the proxy server requires authentication, make sure a correct login name and password are specified)
5. If you are not using a proxy server, make sure the use of proxy server is disabled

Should the problem persist, please contact the Eset's technical support.

If it doesn't look like any of those items are pertinent, I would perform an uninstall, delete all the relevant folders (C:\PROGRAMS\ESET and all subfolders) that remain, download a fresh copy of the NOD32 install program, and try one last time. If that didn't work, I'd contact Eset directly.

Blue

edit - beat me to it ronjor!

[ronjor]

Other ideas are appreciated Blue.

[Marcos]

Hi Shelby,
I suggest you save the HKLM\Software\Eset branch from the registry to a file and send it along with the Event log from your NOD32 Control Center as well as a link to this thread to support@eset.com

[webyourbusiness]

Originally Posted by Shelb

Hello,
I renewed my NOD32 License a few days ago and are now unable to update. Every time it tried to auto-update, I get an error message stating "incorrect url specified" This occurs regardless which address I choose for updating...even if I select "choose automatically". Still occurs even after reinstall. Any ideas?
thanks,
Shelby

when you say "renewed" - that did entail entering a new username and password right?

[Shelb]

Hello,
Thanks for the responses. Sorry for the delay in checking back in. I will finally have some time to tackle this tonight.

To answer your questions:
I renewed the license and was sent a new user name and password which I pasted into the appropriate places. I think I was able to get one update before the error started occurring. I did try a complete reinstall with a fresh copy of the programs from the Eset website. Even tried a reinstall where I deleted the program directory and registry branch after uninstall/before reinstall.

This evening I will send along the requested information per Macros repsonse.

Thanks for all of your help! I will update this thread once get in touch with support.

[MarkJamesNodUK]

I would run a FULL system scan with a "Good" Antispyware App.
These are MY personal favourites listed in Effectiveness againts Spyware:

Counter Spy - www.sunbelt-software.com
Microsoft Antispyware beta - www.microsoft.com
.
.
.
.
Adware - www.lavasoft.de

Mark
Nod32UK Support

[Shelb]

Thank you for the advice. I scan with Ad Aware, Spybot S&D, and the MS Program regularly and are clean.

I am still encountering the same problem despite the registry fix that you provided....