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  #1  
Old November 22nd, 2004, 11:19 AM
nreiter nreiter is offline
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Unhappy Another E000101F4 error report
I posted this in another thread, but decided to start a new one so it doesn't get lost.

I just moved my drives to a new computer with an Asus A8V motherboard with onboard Promise SATA controller. Of course, TrueImage gave the E000101F4 error when I tried to run it. I uninstalled TI, rebooted, deleted the Acronis common files, and all references in the registry. When I tried to reinstall build 774, it finished with an error and didn't install. So now I have no TI program, and no backup.

The version I was running was Acronis True Image 8.0 build 774 October 8, 2004. What do I have to do to get TI to install?

-- Ned --
  #2  
Old November 22nd, 2004, 11:49 AM
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Acronis Support Acronis Support is offline
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Default Re: Another E000101F4 error report
Hello Ned,

Thank you for using Acronis True Image (http://www.acronis.com/homecomputing...cts/trueimage/).

Can you please clarify what error message appears when you try to install Acronis True Image?

Thank you.
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  #3  
Old November 22nd, 2004, 11:57 AM
nreiter nreiter is offline
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Default Re: Another E000101F4 error report
I'll have to try it again, but it just said that the installation failed. I'll run it again later today and get the actual text.

-- Ned --
  #4  
Old November 22nd, 2004, 12:16 PM
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Default Re: Another E000101F4 error report
Ned, could you please clarify the full model name of your onboard Promise SATA controller?

Thank you.
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  #5  
Old November 22nd, 2004, 12:31 PM
nreiter nreiter is offline
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Default Re: Another E000101F4 error report
The A8V mobo has a Promise SATA378 Raid controller.

-- Ned --
  #6  
Old November 22nd, 2004, 12:40 PM
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Default Re: Another E000101F4 error report
Dear Ned,

Acronis True Image 8.0 build 774 should work just fine with this controller.

Please try to install it once again and let me know the exact error message if there appears any.

Thank you.
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  #7  
Old November 22nd, 2004, 01:24 PM
nreiter nreiter is offline
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Default Re: Another E000101F4 error report
The installer runs through the complete installation process, including the driver installation, then ends with the attached window.

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  #8  
Old November 22nd, 2004, 01:40 PM
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Default Re: Another E000101F4 error report
Dear Ned,

Please send me a private message with your email address and I will contact you soon with the instructions regarding this problem.

Thank you.
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  #9  
Old November 23rd, 2004, 11:19 AM
nreiter nreiter is offline
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Default Re: Another E000101F4 error report
I sent my email address yesterday and have not yet received your message.

You can send to nreiter@gmail.com if the other address didn't work for any reason.
  #10  
Old November 23rd, 2004, 04:30 PM
morrmar1
 
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Default Re: Another E000101F4 error report
Quote:
Originally Posted by Acronis Support
Dear Ned,

Please send me a private message with your email address and I will contact you soon with the instructions regarding this problem.

Thank you.

Why take it to email since this is a public forum?
  #11  
Old November 24th, 2004, 12:57 PM
nreiter nreiter is offline
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Default Re: Another E000101F4 error report
Still no word. Still can't install TI. What are you doing to get me a fix?

-- Ned --
  #12  
Old November 28th, 2004, 09:47 PM
jmatherne jmatherne is offline
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Thumbs up Re: Another E000101F4 error report
All I did was change out the Western Digital Hard drive in my second bay to a larger Western Digital Hard drive and got the same error message. I have no clue as I have done this twice before with no problems.

The problem is the driver was missing. I found out on this forum that if you go to "http://www.acronis.com/files/support/SnapAPI_s_e.exeweb site " and download the file and run it your problem will be solved.
Last edited by jmatherne : November 28th, 2004 at 10:25 PM. Reason: Solution found for E000101F4 error report.
  #13  
Old November 28th, 2004, 10:14 PM
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Default Re: Another E000101F4 error report
Hi, morrmar!

Quote:
Originally Posted by morrmar1
Why take it to email since this is a public forum?
So why are you hidding as a guest, why not be public and Join Wilders Security Forums.

Take Care,
TheQuest
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  #14  
Old November 30th, 2004, 05:34 PM
nreiter nreiter is offline
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Default Re: Another E000101F4 error report
You now have 2 email addresses to contact me regarding this problem, yet I have heard nothing in 8 days. Do you have a solution for me or should I demand a refund as TI8 will not install for me at this time.
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  #15  
Old December 30th, 2004, 09:18 PM
jmatherne jmatherne is offline
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Default Re: Another E000101F4 error report
Go to your Hardware Device Manager and update your Acronis Driver. It has gotten lost. This is a common problem and I have had it before.
 

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