User name or password for remote resource is incorrect or selected device is inaccess

I am running Acronis True Image Server 8.0 for Windows on a Windows 2003 Server. I am trying to schedule a backup to a shared drive on another computer through Windows file sharing. I have mapped a drive letter to the shared resource and I am able to access it by going to ‘My Computer’ and clicking on the drive letter. When I run True Image Server I can create a backup if I run it manually, although if I schedule the backup I receive an error when it runs and the log file states

“User name or password for remote resource X:\Dexter\dexterinc.tib is incorrect or selected device is inaccessible. Please re-type your user name and password, and check up, whether the selected device is connected.”

Any ideas on why this is occurring or how to fix it?

 

Hello USU,

Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

Please accept our apologies for your inconvenience.

Please try to use the full UNC name of the shared drive, e.g. \\server\share.

Thank you.

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Best regards,
Andrew Berezovsky

 

Re: User name or password for remote resource is incorrect or selected device is inac

Thanks Andrew, that worked! I was trying to direct it to the mapped drive letter and directory.

I appreciate the quick reponse!

Excellent Product and Support!!!

 

Re: User name or password for remote resource is incorrect or selected device is inac

Well... the mapped drive should work too.

We have received messages from our customers describing this problem. However, we cannot reproduce it in our Testing Lab.

Thank you.

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Best regards,
Andrew Berezovsky