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  #1  
Old June 20th, 2012, 03:10 PM
hassan118 hassan118 is offline
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Default blue screens in win 7 64x

when i install ESET Smart Security after an hour of using my computer crash whit blue screens!
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  #2  
Old June 20th, 2012, 03:24 PM
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Cudni Cudni is offline
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Default Re: blue screens in win 7 64x

are you using latest version?
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  #3  
Old June 20th, 2012, 03:27 PM
hassan118 hassan118 is offline
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Default Re: blue screens in win 7 64x

Yes =>5.2.9.1
  #4  
Old June 20th, 2012, 04:37 PM
Janus Janus is offline
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Default Re: blue screens in win 7 64x

Hello hassan118
Eset have a long article regarding how to Troubleshooting Blue Screen BSoD Problems.
Take a look and see if there is something you can use.
Were there problems regarding the uninstallation of the previous security solution? And do you have other security solutions running real time, if yes, then it could be conflicting and cause the BSOD. (just a thought)
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  #5  
Old June 21st, 2012, 01:25 AM
hassan118 hassan118 is offline
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Default Re: blue screens in win 7 64x

Hello
Thanks

Quote:
Were there problems regarding the uninstallation of the previous security solution?
Yes

Quote:
And do you have other security solutions running real time, if yes, then it could be conflicting and cause the BSOD. (just a thought)

No i dont have any other security.
  #6  
Old June 21st, 2012, 02:09 AM
Marcos Marcos is offline
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Default Re: blue screens in win 7 64x

Please upload the dump generated upon BSOD somewhere and PM me the download link.
  #7  
Old June 21st, 2012, 07:34 AM
hassan118 hassan118 is offline
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Default Re: blue screens in win 7 64x

Here is download link:

dmp.zip

Thanks
 

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