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  #1  
Old November 22nd, 2011, 01:12 AM
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Default Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

I Uninstalled NOD32 4.2.71.2 with its own Uninstaller. Rebooted, then Installed 5.0.94.0 and now I've got a weird Problem with both Versions.

The NOD32 5.0.94.0 Quarantine Tool shows (immediately after the installation) that 1 object is quarantined although there's absolutely nothing in it.
I've already tried to uninstall it properly (safe Mode) with the ESETUninstaller 4.0.15.5 + Registry Cleaner but the behavior remains the same and now for both 5.0.94.0 & 4.2.71.2 .

I'm using Windows 7 64 Bit SP1 (only one Account and with administrator privileges)

Any suggestions about the cause ?
  #2  
Old November 22nd, 2011, 06:28 AM
stackz stackz is offline
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Default Re: Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

Possibly the following file:
Code:
C:\Users\[your account]\AppData\Local\ESET\[sub directory]\Quarantine\INFO.NQI
is not being deleted when you uninstall.
  #3  
Old November 25th, 2011, 03:17 AM
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Default Re: Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

Quote:
Originally Posted by stackz
Possibly the following file:
Code:
C:\Users\[your account]\AppData\Local\ESET\[sub directory]\Quarantine\INFO.NQI
is not being deleted when you uninstall.

Thanks for your help stackz,
but I've already deleted this directory manually and without success to resolve this Problem.

In the meantime, I've created a Virtual Machine(with WIN 7 64Bit) then installed NOD32 4.2.71.2, uninstalled it and installed NOD32 5.0.94.0 to reproduce the behavior but everything was alright like it should.
Seems like this Problem is caused by a previous Version of NOD32 maybe 4.2.71.1 or 4.2.67.10. The Fact is that I can't get rid of this Problem without reinstalling the whole OS and thats no option.
There has to be a better way e.g. Proper uninstall Tool if the Problem is caused by remaining traces in the registry or elsewhere!?

Any help is appreciated !
  #4  
Old November 25th, 2011, 04:14 AM
stackz stackz is offline
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Default Re: Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

Have you tried deleting the file using something like MoveOnBoot, or from a linux bootable distro?
  #5  
Old November 25th, 2011, 04:24 AM
Marcos Marcos is offline
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Default Re: Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

I'd suggest searching for *.ndf and *.nqf files in the c:\users folder and deleting them manually.
  #6  
Old December 8th, 2011, 12:09 AM
Thankful Thankful is offline
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Default Re: Weird NOD32 5.0.94.0 & 4.2.71.2 Quarantine display bug !?

I just downloaded new version 5.0.95.0 AV and my quarantine had files from a previous installation. Where do quarantine files reside on disk with Windows XP Pro/SP3?
I would suggest Eset do a better job with its uninstall function.

Last edited by Thankful : December 8th, 2011 at 12:20 AM.
 

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