Issue with individual settings

[Nyte]

HI

I have some trouble with the individual settings because some selections won't be remembered by WSA Complete (8.0.0.66).

This happens i.e. with the scheduled scan (Time), Firewall (Warn if any...), Scan Settings (Show the Authenticatinf Files ...), Core System Shield (Prevent ... modifying the Host and Identity Shield (Warn before blocking).

Tried all settings as Administrator. OS is Win7/Home.

I have searched for an appropriate thread but didn't find one.

Cheers, Detlef

[Triple Helix]

Do you get a CAPTCHA window to confirm changes to configurations?

TH

[Nyte]

Yes, I do. Is this a bug and I have to deselect CAPTCHA?

[Triple Helix]

Originally Posted by Nyte

Yes, I do. Is this a bug and I have to deselect CAPTCHA?

No I have all the same settings as you but mine does remember the new settings when I make changes! Can you uninstall reboot and reinstall and set it all up to the way you like it and let us know if that fixes the issue?

TH

[Nyte]

Ok, no problem.

[Nyte]

I have done it as you suggested but no luck. Changing the settings isn't remembered by WSA.

[Triple Helix]

Originally Posted by Nyte

I have done it as you suggested but no luck. Changing the settings isn't remembered by WSA.

Sorry for the trouble you are having can you please contact the support inbox to help you further! https://www.webrootanywhere.com/servicewelcome.asp?

Best Regards,

TH

[Nyte]

OK I will contact them. Thanks for your help.

[Triple Helix]

Originally Posted by Nyte

OK I will contact them. Thanks for your help.

Anytime!

TH

[PrevxHelp]

Could you try changing a setting and then right clicking on the tray icon and selecting "Shutdown Webroot" to see if that saves it correctly?

Thanks!

[Nyte]

Originally Posted by PrevxHelp

Could you try changing a setting and then right clicking on the tray icon and selecting "Shutdown Webroot" to see if that saves it correctly?

Thanks!

Done but the change wasn't saved

[PrevxHelp]

Hmm, that's quite strange. Could you write into our support inbox and PM me with your email address so that I can take a look at the conversation?

Thanks!

[Nyte]

I have tried several possibilities but nothing was successful (deinstalled several programs who could have an effect on WSA).

I will send you the confirmation mail by the support as a pm to you.

[Nyte]

The problem is solved now. I got the following message from the support and this fixed the issue. I wouldn't have come up with that in a million years. I will post it here if someone else has a similar problem.
Thanks for your great help.

Please sign into your account at http://my.webrootanywhere.com. Click on PC Security and then click on whichever PC you are having problems with. In the window that comes up check the "Security Setting", if it is anything other than "User Configuration" set to it "User Configuration". If it is set to "User Configuration" set it to "Maximum Protection" close the window, open it again and set it back to "User Configuration". Once you have made the necessary changes run a scan on the computer you are having trouble with, and then check to see if you are able to change settings successfully.

[PrevxHelp]

Originally Posted by Nyte

The problem is solved now. I got the following message from the support and this fixed the issue. I wouldn't have come up with that in a million years. I will post it here if someone else has a similar problem.
Thanks for your great help.

Ahhh yes, that would indeed do it! I didn't think about the console Thanks for copying the reply here!