Panda and how do you get a refund

[trjam]

I swear I have looked everywhere and cant figure it out. I did send a support email but no answer and i sent one to request client number but even after 48 hours no answer.

[lordraiden]

You are not a panda fan anymore?

Send a private msg to pbust in this forum or contact with panda using this way
http://www.pandasecurity.com/about/contact/

[trjam]

It doesnt work. I use the drop down for USA and page refreshes back to the same page.

[lordraiden]

Originally Posted by trjam

It doesnt work. I use the drop down for USA and page refreshes back to the same page.

Seems to be an old link.

But I think pbust will help you better than anybody

[trjam]

Did that last week and got a canned email saying they recieved my request and I should hear something within 48 hours. But didnt.

[lordraiden]

Originally Posted by trjam

Did that last week and got a canned email saying they recieved my request and I should hear something within 48 hours. But didnt.

Try here
E-mail: defensordelcliente@pandasecurity.com
"Defensor del cliente" means somebody who will defend the client

and here:
E-mail: customerservice@us.pandasecurity.com

Why are you dropping Panda anyway?

[trjam]

I didnt say I was dropping it.

[DVD+R]

Originally Posted by trjam

I didnt say I was dropping it.

what the hell do you want a refund for then? fruitloop!

[trjam]

you know, I am really trying to be patient.

Maybe, it isnt for me but someone else, maybe I am going back to the free, maybe I am getting rid of it, maybe I ordered to many licences, maybe........................take yer pik

[Saraceno]

Without being captain obvious here, if you know pbust is our main man on the forum here answering questions within a few hours, why didn't you save your patience and try him first?

[trjam]

I didnt mean my patience with Panda was wearing out. I luv Panda and think Pedro is one of the best, if not the best sipport person.

My patience was from members asking me why. I could PM him but I know the dude is busy ans was hoping Panda support might get off their butts and resolve this.

[Saraceno]

Although Pedro says not to hesitate to contact him, as you said, he'd be a busy guy, too nice for his own good I think.

You may have also raised a good point and their service department needs to update their support emails/web pages etc even service response times.

[jsalva11]

Hi Trjam,

Please PM me the details of the account that you want to refund and I'll get the information to the right person in Panda USA

Cheers

Juan S. Fernandez
Panda Security

[trjam]

done and thank you

[pbust]

Originally Posted by trjam

done and thank you

I see JF from our US Support Team already answered you. If there's anything else you can always PM me as well.

[trjam]

thank you Pedro, and let me make it perfectly clear to all, my asking for this has nothing to do with my thinking negative or not using the product. Panda Cloud is my favorite and will stay my favorite.

[trjam]

for what it is worth, I am just trying out a couple of other betas for the heck of it. Nothing impressive and Panda will probaly be going back on fairly soon.

[DBone]

But why did you want a refund?













Sorry, just messing' with ya!

[Noob]

trjam will stab you guys if you continue

Originally Posted by DBone

But why did you want a refund?

... because the Panda needs a lot of fodder

[trjam]

well now I am ~Phrase removed~. After all this i get a call from a Rachel. She tells me the product is non-refundable. I told her where did it say that. She also says she has no record of me contacting them which is a bold face lie because I told her that as soon as I hit submit I got the canned email back saying someone would contact me within 48 hours.

It isnt about the money but this is not right. Then she says that in order to get a refund I would have to work with their technical support,. I asked her didnt you just tell me the product was not refundable. Again, dont mislead me.

Sorry Pedro, you are a good man, but Panda has serious issues when it comes to taking my money and then not wanted to return it.

[pbust]

Let me find out what happened. It seems like there needs to be an open reproduceable case at tech support for the refund to be approved. I'll PM you the details of what you need to do.

[trjam]

thank you

[trjam]

Pedro, they want me to install some Blue Screen file to capture the data and to re-create the BSOD. I told them I dont have cloud installed as it was causing this issue.