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  #1  
Old May 16th, 2011, 01:06 PM
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Angry VIPRE Premium uninstall problem

Have tried to uninstall Vipre Premium trial 4.0.482 with http://sunbelt-software.com/support/vc/VClean.exe as suggested by Nick in other thread. Unfortunately, after reboot Vipre is still there, even clean tool said that is uninstalled. If I try from add/remove program, it says 'drivers could not be installed! ?? 'Rolling back action / wizard interrupted before Vipre AP could be completely installed' As a matter of fact I have used cleaner 10 days ago, and have been sure that Vipre was unistalled, until today when I saw it under programs!! ?? Can someone please tell me how this can be removed under W7 pro
  #2  
Old May 16th, 2011, 01:08 PM
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Default Re: VIPRE Premium uninstall problem

Quote:
Originally Posted by mind72
Have tried to uninstall Vipre Premium trial 4.0.482 with http://sunbelt-software.com/support/vc/VClean.exe as suggested by Nick in other thread. Unfortunately, after reboot Vipre is still there, even clean tool said that is uninstalled. If I try from add/remove program, it says 'drivers could not be installed! ?? 'Rolling back action / wizard interrupted before Vipre AP could be completely installed' As a matter of fact I have used cleaner 10 days ago, and have been sure that Vipre was unistalled, until today when I saw it under programs!! ?? Can someone please tell me how this can be removed under W7 pro

that's the av removal tool. the "premium" one is: http://sunbelt-software.com/support/vc/VPPClean.exe

referenced in their support forum and here: http://www.wilderssecurity.com/showp...1&postcount=52
  #3  
Old May 16th, 2011, 01:22 PM
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Default Re: VIPRE Premium uninstall problem

Quote:
Originally Posted by m0unds
that's the av removal tool. the "premium" one is: http://sunbelt-software.com/support/vc/VPPClean.exe

referenced in their support forum and here: http://www.wilderssecurity.com/showp...1&postcount=52

Thanks m0unds!
Just tried that one, got message after reboot that Vipre is completely removed, but it is still there

What else I could do?

Last edited by mind72 : May 16th, 2011 at 04:03 PM.
  #4  
Old May 16th, 2011, 01:37 PM
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flaubert71 flaubert71 is offline
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Default Re: VIPRE Premium uninstall problem

I suggest,before uninstall,to stop protection and exit Vipre by tray-icon.Now Uninstall Vipre.
  #5  
Old May 16th, 2011, 03:46 PM
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Default Re: VIPRE Premium uninstall problem

@flaubert71: There is no icon or protection running. Also, no Vipre as one of the programs listed in Start/All programs folder
  #6  
Old May 16th, 2011, 04:15 PM
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Default Re: VIPRE Premium uninstall problem

Have you tried reinstalling it then uninstalling it again? Sometimes that can fix any corruption in the uninstaller.
  #7  
Old May 16th, 2011, 04:35 PM
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Default Re: VIPRE Premium uninstall problem

Maybe try going into safemode and running the uninstaller...
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  #8  
Old May 16th, 2011, 05:20 PM
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Default Re: VIPRE Premium uninstall problem

Quote:
Originally Posted by Mongol
Maybe try going into safemode and running the uninstaller...

Have just tried VPPClean.exe in safe mode, still there
  #9  
Old May 16th, 2011, 10:34 PM
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Default Re: VIPRE Premium uninstall problem

How long have you had Vipre installed? If you have restore points prior to the install you could try going back to one of those dates.
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  #10  
Old May 16th, 2011, 10:40 PM
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Default Re: VIPRE Premium uninstall problem

stapp provided a good suggestion, and I didn't see a reply from you... he asked if you tried reinstalling it then uninstalling it again?
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  #11  
Old May 17th, 2011, 02:37 AM
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Default Re: VIPRE Premium uninstall problem

Quote:
Originally Posted by stapp
Have you tried reinstalling it then uninstalling it again? Sometimes that can fix any corruption in the uninstaller.

^^ this will likely correct it. what you're seeing now is probably the regular AV uninstaller failing to remove the firewall drivers and processes. reinstalling, booting to safe mode and running vppclean would likely be your best bet.
  #12  
Old May 17th, 2011, 09:16 AM
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Thumbs up Re: VIPRE Premium uninstall problem

Yes problem solved now, as suggested by support. It seems it has been there because use of older cleaning tool which removed drivers, without removing whole software. After that, AV uninstaller didn't been able to remove it from control panel (add/remove). Thanks all!

Last edited by mind72 : May 17th, 2011 at 09:28 AM.
 

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