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  #1  
Old June 24th, 2010, 05:22 AM
nicolasfo nicolasfo is offline
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Question Impossible to install ESET on Win7 Client

Hello all !
I've a ERAS/ERAC installed on a WinXP machine.
I can make a push install on a WinXp client, but i can't make an install on a Win7 x64.
I do a diagnostic before installation, and the last parameter isn't OK :
Quote:
In french : Ouverture à distance au Registre (informations du produit de sécurité ESET) Code de résultat : 2 (Le fichier spécifié est introuvable.)
In english : Registry remote opening ( ESET security product information ) Result code : 2 (Specified file cannot be found)
( I don't know if it's the real message in english version, it's my translation... )
I checked remote access registry on my Win7 client, it's running, I disabled simplified shares, my client is "pingable"...
I maked a package with ESET Smart Security 4.2.40.10 x86 and x64 systems.

What missed I ?

Thank you in advance
  #2  
Old June 24th, 2010, 06:20 AM
Marcos Marcos is offline
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Default Re: Impossible to install ESET on Win7 Client

Is the computer in a domain? Do you have UAC on or off? Have you tried setting the ERAS service to run in an administrator account instead of the local system account?
  #3  
Old June 24th, 2010, 06:44 AM
nicolasfo nicolasfo is offline
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Default Re: Impossible to install ESET on Win7 Client

The computer isn't in a domain.
I don't know what is UAC ?
About ERAS service, did you mean on the server or on the client ? Nothing is installed yet on the client W7 ...

Thanks

EDIT :
I searched what's "UAC" and it's disabled since first boot of my W7. So, it's not enabled.
ERAS is on my WinXP host, and it run under an administrator account.
When I try to access remotely to the W7 registry via "regedit" of WinXP, I must set a username and a password. My W7 account is a adminstrator account, I set my identities, and WinXP tells me : "Unable to connect to name_of_my_machine Check you've rights to manage this computer"
I looked in the W7 logs, he saw that's a "special connection" he opens, closes, opens, closes, and...nothing, WinXP kick me.

Thanks again =)

Last edited by nicolasfo : June 24th, 2010 at 07:08 AM.
  #4  
Old June 24th, 2010, 12:16 PM
elhit elhit is offline
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Default Re: Impossible to install ESET on Win7 Client

Have you checked the PUSH Installs checklist here:

http://kb.eset.com/esetkb/index?page=content&id=SOLN82

and in particular the following which relates to Registry Permissions

http://kb.eset.com/esetkb/index?page=content&id=SOLN916
  #5  
Old June 24th, 2010, 12:30 PM
Marcos Marcos is offline
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Default Re: Impossible to install ESET on Win7 Client

If you check the properties of the ERA server, is is running in the local system accout (default) or in a specific user account? If the former, try setting it to run in a specific admin account.
  #6  
Old June 25th, 2010, 07:31 AM
nicolasfo nicolasfo is offline
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Default Re: Impossible to install ESET on Win7 Client

@ elhit : In your second link, it's an explanation on the Error Code 5, my Error Code is 2, and i still don't know what it's stands for... But now, I know what is Error Code 5...
I still tried the solution, and Win7 tells me : " Registry editor couldn't set security in selected key or a part of subkey" when I click apply after click on the 2 checkboxes. So, I don't know if there's any change...

@ marcos : I don't know where this information is, but I don't set any special stuff about accounts...

But in all cases, it still doesn't work :/

Thanks guys

Last edited by nicolasfo : June 25th, 2010 at 07:44 AM.
  #7  
Old June 30th, 2010, 07:59 AM
nicolasfo nicolasfo is offline
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Default Re: Impossible to install ESET on Win7 Client

No idea about my problem ?
 

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