Error 0x10023 with HDM Pro Demo x64

[jdahpuser]

Hi all,

I hope somebody has an answer to my dilemma. I get the error if I try to backup my system drive to either DVD+DL or external 500G USB. A dialog asks to restart and then hangs windows b4 and after the reboot. Powering down will boot normally.

System: Asus P7P55 EVO with i7 @ 860 and 8G 1033 DD3 RAM
XP SP2 x64

not validated yet, no ms updates, no av, etc.

Note: This pc originally had W7Ux64 and the Acronis TIH2010 had issues
writing to blu-ray; however Nero 10 had no problem!

The DVD-DL above is not a blu-ray drive!

Even though Nero worked in W7 with the blu-ray, Acronis TIH2010 had
issues in XP x86, as well. Could this be a BIOS or mobo issue, as I am totally
confused and frustrated!!!

Thanks for any help!

[Cudni]

maybe try with SP3 installed. No errors or warnings in windows event viewer logs?

[jdahpuser]

XP SP3 (64 bit) doesn't exist and there are no event errors!

[jdahpuser]

XP (64 bit) SP3 unavailable.

[Cudni]

Correct, no SP3 for XP64bit. It didn't register that is what you are running. Do you have the correct drivers 64bit drivers for that machine?

[Mech_An]

Error 0x10023 means 'Can’t open/create file'.

Please try to save backup to *.iso DVD files and then burn them with Nero.
To create backup in *.iso, you should select Emulator in Burning devices.
Default folder for created *.iso files is C;/Program Files (x86)/Paragon Software/[program name]/iso. You can change destination for *.iso in Tools - Settings - CD/DVD recording options.

[jdahpuser]

Are you saying that the all backups have to be converted as ISO and burned with Nero? This is not really a solution for me! I need backup software that does the whole job and is not dependent on other software.

[Mech_An]

Did you try to run CHKDSK with /f key enabled to find and fix errors on all partitions?

Please make test: Run Recovry Media Builder in Tools menu of Paragon product. It will burn Recovry CD directly to CD/DVD. Check if it works correctly.

If it works, try to change Hot Processing options:
- Go to Tools-Settings-Hot Processing Options
- Check if "Enable Hot Processing" is selected
- Choose Paragon Hot Processing in Hot processing technology section
- Select "Use hot processing only when partition is locked"
- Press OK
Then run backup to CD/DVD again (not it should not require restart)

I suppose that issue is related to missing DVD-ROM drivers in bluescreen mode.