Constant browser crashes

[Clive T]

Sorry if the following is a bit vague but it seems that Prevx is causing these crashes.
Basically, if I open any browser on my system (Win 7) including IE, Firefox, Opera or Chrome and navigate to an https: page the browser spontaneously crashes and I have to restart it. After that it usually (although not always) behaves properly.
If I turn off Prevx before opening a browser, no problems. I suspect that SafeOnline is involved here but I'm not clear how to troubleshoot the issue. I've tried turning down the protection level in SafeOnline but it doesn't seem to make much of a difference. Any suggestions please?
I'm running Prevx 3.0.5.85, Avira pro and Zemana as the only other security progs.

[ProrokX]

I have quite similar security combo, and I had similar problems. Prevx with Safe Online enabled caused browser crash (especially on https sites).
I just disabled Safe Online and its OK. There is no need to use Safe Online, because all my browser are Sandboxed...but that is no solution to your problems

[Clive T]

Originally Posted by ProrokX

I just disabled Safe Online and its OK. There is no need to use Safe Online, because all my browser are Sandboxed...

Thanks Prorok, but having spent money on this protection I'd like to get it working as advertised!

[kasperking]

hi....i had a similar experience... mine was due to a conflict b/w PSO with winpatrol and admuncher...it was solved by having a remote session with joe aka prevx help....albeit i still have intermittent crashes but nothing quite as what use to be

[Clive T]

Originally Posted by kasperking

hi....i had a similar experience... mine was due to a conflict b/w PSO with winpatrol and admuncher.

Aha! I'd forgotten about WinPatrol and AdMuncher, both of which are running on the offending PC.
Thanks for the heads up, Kasperking. Now all I need is a resolution to the problem.

[ProrokX]

Originally Posted by Clive T

Thanks Prorok, but having spent money on this protection I'd like to get it working as advertised!

Yes, I really understand, thats why I said my advice is not a solution...
Funny thing is the fact, that I also have Ad Muncher and WinPatrol Plus, so the best solution is PM to Joe (aka Prevx Help) and ask about private session
BTW. I really like yours security combo

[PrevxHelp]

Hello
Thanks for writing in here! We should be able to fix the browser issues fairly easily as I suspect they are just caused because of a browser component not being trusted. Could both of you send a scan log to report@prevxresearch.com (by clicking Tools - Save Scan Results)? This will allow us to narrow down the issue and having a log from both of you will be a massive help.

Let me know if you have any questions!

[Clive T]

Originally Posted by PrevxHelp

Hello Could both of you send a scan log to report@prevxresearch.com (by clicking Tools - Save Scan Results)?

Scan log sent, Joe!

[mrgigabyte]

i too have had the problem with opera or firefox does not matter which one i also have admuncher and WinPatrol Plus but i dont think its winpatrol because i was having the problem well before that was install i have had admuncher all a time though and like everyone said no problem whats so ever if Safe Online is disabled

[PrevxHelp]

Originally Posted by mrgigabyte

i too have had the problem with opera or firefox does not matter which one i also have admuncher and WinPatrol Plus but i dont think its winpatrol because i was having the problem well before that was install i have had admuncher all a time though and like everyone said no problem whats so ever if Safe Online is disabled

Thank you for the log, Clive T - mrgigabyte, could you also send over a scan log? We should have all of these logs processed within the next day which should hopefully let us find the cause of the issue.

Thanks for the help!

[Triple Helix]

I have WinPatrol Plus running and no problems here must be an admuncher problem?

TH

[kasperking]

must be an admuncher problem?

well the easiest way to check is to temporarily disable ad muncher and browse with safeonline maxed out

[Clive T]

Originally Posted by mrgigabyte

i too have had the problem with opera or firefox does not matter which one i also have admuncher and WinPatrol Plus

If you haven't sent a log to Prevx support as asked for in this thread I urge you to do it.
I had a reply to my submission this morning (support on a Sunday - unheard of!) saying they had tinkered with their database to solve this issue. I have to say that whatever they've done it appears to have completely resolved the crashing problem I was experiencing.
Thanks Prevx

[mrgigabyte]

Hi Clive T
i have sent my log file also i have not herd from anyone
so u think its ok to put it back on rt now at the moment i have safeonline off

[Clive T]

Originally Posted by mrgigabyte

so u think its ok to put it back on rt now at the moment i have safeonline off

Well, all I can say is that I haven't had a single crash since the weekend whereas I was experiencing maybe five a day last week with three different browsers. You've nothing to lose.

[PrevxHelp]

mrgigabyte: I've whitelisted the files in your log now so if you rescan and reboot, it should work properly If not, let me know!