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#1
February 1st, 2010, 05:36 PM
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ESET Smart Security 4 Won't Update
When I try to update it says "Virus Signature database update Failed"
And under that it says Virus Signature database could not be updated.cause of invalid username or password It pretty much looks like this Virus Signature Database Update Failed Virus Signature Database could not be updated Invalid Username and/or Password When I enter my username and password that they sent me i enter it and once I press Update Virus signature database the same thing pops up |
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#2
February 1st, 2010, 05:46 PM
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Re: ESET Smart Security 4 Won't Update
A couple of items to check.
http://kb.eset.com/esetkb/index?page=content&id=SOLN98 http://kb.eset.com/esetkb/index?page...nt&id=SOLN2206 |
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#3
February 1st, 2010, 06:19 PM
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Re: ESET Smart Security 4 Won't Update
I checked those before I created an account on the forums and they don't seem to work for me
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#4
February 1st, 2010, 06:25 PM
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Re: ESET Smart Security 4 Won't Update
An ESET moderator can check your passwords for you.
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#5
February 2nd, 2010, 09:03 PM
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Re: ESET Smart Security 4 Won't Update
Yeah how do they do that? Can you do it if so I can mail the information to you.
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#6
February 2nd, 2010, 09:07 PM
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Re: ESET Smart Security 4 Won't Update
And I got couple of virus in my computer D=
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#7
February 2nd, 2010, 09:15 PM
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Re: ESET Smart Security 4 Won't Update
Can you do an online scan here? --> http://www.eset.com/onlinescan/
Quote:
Last edited by ronjor : February 2nd, 2010 at 09:30 PM. |
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#8
February 2nd, 2010, 11:31 PM
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Re: ESET Smart Security 4 Won't Update
It scans it just wont update
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#9
February 3rd, 2010, 08:21 AM
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Re: ESET Smart Security 4 Won't Update
That wasn't ronjor's point ... if you don't have the latest virus definitions, then scanning doesn't accomplish much.
By using the online scanner (which he was kind enough to link for you) you can scan with the latest definitions. By the way, how do you know you've "got couple of virus in my computer D="? |
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#10
February 3rd, 2010, 09:29 AM
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Re: ESET Smart Security 4 Won't Update
Quote:
You can PM me your username and password, but I can only check if your license is active. You'll need to contact the distributor or reseller you purchased the product from. |
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#11
February 4th, 2010, 07:51 PM
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Re: ESET Smart Security 4 Won't Update
I sent it to you no reply yet though. I said i had viruses in my computer because I scanned it with a late definition and it found like 3 trojans.
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#12
February 5th, 2010, 06:19 PM
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Re: ESET Smart Security 4 Won't Update
Bump?
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#13
February 6th, 2010, 04:43 AM
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Re: ESET Smart Security 4 Won't Update
Hello,
there were problems with your license that you are probably aware of and you were not charged for ESS whatsoever. You were subsequently emailed 3 times but the sales dep. didn't get a response. |
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#14
February 6th, 2010, 02:24 PM
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Re: ESET Smart Security 4 Won't Update
Uhm, Thats incorrect I did get charged for ESS. The first time I tried to buy it none of my credit cards worked and It ended up saying pending on my credit card. So I canceled them and I bought it with another credit card and that one went through. I did not recieve any emails?
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#16
February 8th, 2010, 05:22 PM
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Re: ESET Smart Security 4 Won't Update
Oh I bought a new phone so.... Could you please call the new number that I will PM you.
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#18
February 12th, 2010, 11:47 PM
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Re: ESET Smart Security 4 Won't Update
Bump....
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#19
February 27th, 2010, 07:30 PM
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Re: ESET Smart Security 4 Won't Update
Quote:
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#20
March 17th, 2010, 06:42 PM
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Re: ESET Smart Security 4 Won't Update
Bump... Still no call.
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#21
March 31st, 2010, 07:36 PM
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Re: ESET Smart Security 4 Won't Update
This is horrible.... Its been so long and I haven't even received a call. I know I have some viruses due to Malwarebytes finding some. This is not what you would call good customer service. I actually did pay for it to and it wont update, this anti-virus is useless at the moment and it has been for a very long time.
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#22
April 1st, 2010, 04:30 AM
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Re: ESET Smart Security 4 Won't Update
There was actually a valid reason for cancelling the license. I've asked the US guys to reply here directly as the information I received from them were opposite than what you're claiming.
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#23
April 30th, 2010, 11:56 PM
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Re: ESET Smart Security 4 Won't Update
This is ~ Snipped as per TOS ~ (Sorry for the language) If they are claiming that is the opposite of what happend at least give me a refund. Im down 60 dollars because of you guys so if your gonna do anything give me a refund or give the the anti-virus.
Last edited by JRViejo : May 1st, 2010 at 12:51 AM. Reason: Clever Alteration of a Possibly Offensive Phrase Removed - JRViejo |
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#24
May 3rd, 2010, 03:00 PM
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Re: ESET Smart Security 4 Won't Update
Hello,
Our records show that the order was cancelled. If you believe a charge did go through on the credit card, please send me a private message with the details and I will ask ESET's accounting department for further information. Regards, Aryeh Goretsky
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