Windows Live Sign-In Problem

[bikpela_man]

Anyone else having a problem signing in to Windows Live? Since I have installed Prevx 3.0.5.40, when I try to log-in using IE 8 it cycles me back to the log-in page instead of going to my Windows Live Mail page. This occurs whether Safe-Online is on or off. No problem with Firefox or Google Chrome.

[PrevxHelp]

Originally Posted by bikpela_man

Anyone else having a problem signing in to Windows Live? Since I have installed Prevx 3.0.5.40, when I try to log-in using IE 8 it cycles me back to the log-in page instead of going to my Windows Live Mail page. This occurs whether Safe-Online is on or off. No problem with Firefox or Google Chrome.

Hello,
Welcome to the forums I personally haven't heard of any reports like this (granted, my ears are not ubiquitous) but could you try sending a scan log to us by clicking Tools > Save Scan Results in Prevx and attaching it to an email to report@prevxresearch.com?

I suspect we'll be able to solve this with a database modification, but if not, we'll definitely be investigating further

Thank you for the information and sorry for the inconvenience!

[bikpela_man]

Originally Posted by PrevxHelp

Hello,
Welcome to the forums I personally haven't heard of any reports like this (granted, my ears are not ubiquitous) but could you try sending a scan log to us by clicking Tools > Save Scan Results in Prevx and attaching it to an email to report@prevxresearch.com?

I suspect we'll be able to solve this with a database modification, but if not, we'll definitely be investigating further

Thank you for the information and sorry for the inconvenience!

O.K. I sent in the scan log. Please let me know if it tells you anything.

[Biscuit]

I rarely have customers that use Hotmail or Yahoo for email. However a few days ago, I installed Prevx with Safeonline for someone who uses both MSN & Yahoo mail through the web pages. After installing Prevx, I had to play around (reduce the security) with the Safeonline settings to be able to log into either site.

[Biscuit]

After further testing, I can confirm that Prevx Safeonline stops log-in to Hotmail with it's standard settings. Reduce the Live.com settings to medium to enable log-in.

What's the point of Prevx blocking live.com?

[PrevxHelp]

Originally Posted by Biscuit

After further testing, I can confirm that Prevx Safeonline stops log-in to Hotmail with it's standard settings. Reduce the Live.com settings to medium to enable log-in.

Could you let me know some further details as to how the login is being blocked and if there is any other software installed on the PC which is blocking it? It is possible that there is a browser plugin which Prevx is blocking from accessing the website, but if you could please send a scan log over to report@prevxresearch.com, we will be able to investigate the cause more precisely.

Thanks!

[Biscuit]

Sorry Joe

This is on customer sites, it's not really possible to go back & get more data. I've now had 3 occasions where SafeOnline is blocking the login to Hotmail. I reduce the settings on live.com to "medium", which seems to work.

Things in common: Firefox with Adblock Plus & Optimizegoogle + new Prevx installation. Generally an older o/s: XP/Vista - I will take more notice of this, but I don't get a lot of Hotmail/Yahoo users.

Slightly off-track is that I've noticed recently that new Prevx installs seem to wait at 98% on the learning scan for several minutes.