Prevx Is A Joke

[Corporall Clegg]

Originally Posted by Page42

If you don't properly explain your problem and the steps you have taken to try to fix it, then people trying to help you are bound to make a few assumptions in the process of trying to assist you. That's not an opinion, that is a basic fact of how forums operate. I'll give you this... you sure provide everyone with a good example of how not to ask for help, starting with the name you selected for the thread.

I came here to inform people of my experience if your posts "Page42" are an example of help, you have set a precedent of why it should not be requested of you, even though I had no such request.

[Page42]

Asked by Triple Helix 1 hour ago...

Did Hitman Pro work?

[Corporall Clegg]

Originally Posted by Page42

Asked by Triple Helix 1 hour ago...

Did Hitman Pro work?

Tried Scaning with it, it found stuff, I have rebooted twice and the same keeps popping up. As a test I tried quarentine of a file hitman found and then doing a PREVX scan to see if it detects anything and as of yet it has not so Hitman may of done the job (if the same dosent pop up after reboot) I will post as soon as PREVX is finished and I reboot.

[Threedog]

Remember to disable system restore, also. Copies of the malware could be in there too.

[Corporall Clegg]

Originally Posted by Corporall Clegg

Tried Scaning with it, it found stuff, I have rebooted twice and the same keeps popping up. As a test I tried quarentine of a file hitman found and then doing a PREVX scan to see if it detects anything and as of yet it has not so Hitman may of done the job (if the same dosent pop up after reboot) I will post as soon as PREVX is finished and I reboot.

So, very strange things are going on now...
PREVX no longer shows infection (after using hitman) yet after reboot hitman detects and deletes the same entry repeatedly after 4 reboots, ESET still reports an outbound IP trojan kyptik.bmw FYI PREVEX never even listed the KYPTIK.BMW while ESET has the whole time, so it is clear that PREVX is not working (or hitman would not show an entry nor would ESET while PREVX dose not) Im going to try disabling hitman and see if PREVX picks up somthing
but as of now it seems PREVEX is taking a massive heuristic dump.

[Corporall Clegg]

Originally Posted by Threedog

Remember to disable system restore, also. Copies of the malware could be in there too.

thanks for the reminder i did that first thing

[firehands13]

I am an outsider looking in (I don't use Prevx), but have you informed Eset of this as well? I am sure Prevx will make it right one way or another just by judging by what I have read on here from Joe. It may be a long shot but download and scan with Super Anti Spyware and see what it comes up with. Its free as well. Just give it a few days and see what Joe (Prevx) says when he checks in.

[Triple Helix]

Originally Posted by Corporall Clegg

thanks for the reminder i did that first thing

Sounds as you have File Infecters and Trojan Downloaders so I would wait and keep in contact with Prevx Support or if you want help now go to one of the Malware Removal forums to get Professional help! http://www.calendarofupdates.com/upd...?showforum=182 or some here also http://www.wilderssecurity.com/showthread.php?t=42148

TH

[MaxEntropy]

Originally Posted by Corporall Clegg

Paid for PREVX and requested support (being it can not remove malware as stated) support tells me to download Hijack this and use it for removal?
...

My IE8 has slowed to a crawl since PREVX has been installed (three machines same results) flash support no longer works (unless you like slide shows)
...

HiJack This! does not actually remove malware, but its report may help to identify browser hijacks on your machine, which seems to have been heavily infected, judging from the 10 bad files listed in your Prevx scan log. Prevx has prevented these files from running on your machine.

You should make sure that you have the latest version of Adobe Flash and that its installation has not been corrupted by malware. You can check for vulnerabilities in Flash and other software at http://secunia.com/ .

It's also possible that IE8 may be slowed down by BHOs (browser help objects). Have you tried Firefox to see if that runs slowly too? The NoScript add-on could help to protect you in future. For even safer browsing, it's worth trying Sandboxie from www.sandboxie.com .

Given the extent of your infection, it might also be wise to check the integrity of your Windows system files when you've finished removing the malware. With XP, this can be done using the sfc /scannow command - see http://www.updatexp.com/scannow-sfc.html .

Hope this helps.

[Searching_ _ _]

firehands13...What are you so scared of? Spirits can't hurt you.

He just had to have that codec and now he's mad at everyone else.
Stay away from Crackz, Warez, Pr0n, P2P File Sharing on any system that has critical information.

This guy came into the forum with guns loaded, wait till he's out of bullets...?

I wonder if he is a M@cro$0ft employee starting trouble again?

I always thought HJT was a diagnostic tool, not a fix it tool.
A standard for info gathering during a malware removal process.

Peeps from Prevx has always been top notch.

Malware removal via any type of support is always slower than hiring nerd herd.

[BlueZannetti]

Just a few observations....

• From the reports above, at least a pair of products seem to experience some difficulty dealing with the situation, the best solution to this is to remove the realtime aspect via use of a dedicated live CD product (Dr Web CureIt!) or by slaving the infected drive to a known clean system. See here for additional details.
• An operational progression one should consider following is from within the existing Windows environment, then try via a safe mode boot, then as a slaved device on a clean Windows-based machine or via a CD based boot of Windows or Linux with a standard blacklist scanner (manual removal can often be used as well). Changing the base environment is generally better than throwing a sequence of products from within the same environment, although either approach does work depending upon the situation. This sounds like one in which suggested antimalware products (and the standard ones have already been mentioned) may need to go through many permutations to work, although it is dependent on what a user has access to.
• Regardless, clean out all temporary locations/etc..
• Moving forward, investigate the use of LUA/SuRun/SRP as a more robust solution to limit the scope of any infection (see additional in the referenced thread above).
• Above all, do no harm. Often easier said than done, and unfortunately very dependent on experience.
• Finally, let's not blame the user or start with a conspiracy-based angle. Yes, these events can be due to ill-considered choices. However, let's lay blame where it genuinely resides - with the authors of malware, not users of PC's.

Blue

[nikanthpromod]

try Dr.web cure it .Im sure it will help u
If not try a2 free

Also note infected pc can cause many problems even though malware is completely removed. many windows functions might be disabled and can also cause system slowdowns while browsing too.
Its better to format ur pc and reinstall OS.
And also take Backups
Practise safe browsing
http://www.wilderssecurity.com/showp...94&postcount=4

[Corporall Clegg]

Originally Posted by firehands13

I am an outsider looking in (I don't use Prevx), but have you informed Eset of this as well? I am sure Prevx will make it right one way or another just by judging by what I have read on here from Joe. It may be a long shot but download and scan with Super Anti Spyware and see what it comes up with. Its free as well. Just give it a few days and see what Joe (Prevx) says when he checks in.

Yes I informed Eset

[Corporall Clegg]

Originally Posted by Searching_ _ _

firehands13...What are you so scared of? Spirits can't hurt you.

He just had to have that codec and now he's mad at everyone else.
Stay away from Crackz, Warez, Pr0n, P2P File Sharing on any system that has critical information.

This guy came into the forum with guns loaded, wait till he's out of bullets...?

I wonder if he is a M@cro$0ft employee starting trouble again?

I always thought HJT was a diagnostic tool, not a fix it tool.
A standard for info gathering during a malware removal process.

Peeps from Prevx has always been top notch.

Malware removal via any type of support is always slower than hiring nerd herd.

Nope it was a family member trying to load an mp3 while PREVX was "protecting" the pc


Not out of bullets just spending hours diagnosing this problem on my own (being my paid PREVX tech support is 8 hours ahead of my time zone and has excepted 4 log files and returned 3 emails in the past 36 hours) and using other freeware tools that actually function (making some progress I might add with the combo of malwarebytes and hitman pro, got to safe mode at least, and thats a hell of alot further than PREVX got me)


Microsoft ......... bAAHAHAHAHAHHAHA


Yea I thought that about HJT as well till the PREVX tech told me to use it for removal.

[Corporall Clegg]

Originally Posted by MaxEntropy

HiJack This! does not actually remove malware, but its report may help to identify browser hijacks on your machine, which seems to have been heavily infected, judging from the 10 bad files listed in your Prevx scan log. Prevx has prevented these files from running on your machine.

You should make sure that you have the latest version of Adobe Flash and that its installation has not been corrupted by malware. You can check for vulnerabilities in Flash and other software at http://secunia.com/ .

It's also possible that IE8 may be slowed down by BHOs (browser help objects). Have you tried Firefox to see if that runs slowly too? The NoScript add-on could help to protect you in future. For even safer browsing, it's worth trying Sandboxie from www.sandboxie.com .

Given the extent of your infection, it might also be wise to check the integrity of your Windows system files when you've finished removing the malware. With XP, this can be done using the sfc /scannow command - see http://www.updatexp.com/scannow-sfc.html .

Hope this helps.

Thanks for the links and info

IE8 worked fine untill PREVX installed, the slowdown in browsing is on an uninfected computer with PREVX (well 3 uninfected computers actually)
all with the same exact slowdown and flash issues)
I read somwhere on this forum that the flash issue was being addressed by PREVX.

[Corporall Clegg]

Originally Posted by nikanthpromod

try Dr.web cure it .Im sure it will help u
If not try a2 free

Also note infected pc can cause many problems even though malware is completely removed. many windows functions might be disabled and can also cause system slowdowns while browsing too.
Its better to format ur pc and reinstall OS.
And also take Backups
Practise safe browsing
http://www.wilderssecurity.com/showp...94&postcount=4

Im gonna give Dr web a shot

I would have allready reformatted if I woulden't have purchased PREVX I was hoping my money wasen't going to waste.

[PrevxHelp]

Hello Corporall Clegg,
I'm very sorry for the trouble you appear to be experiencing with Prevx. Our support technicians have most likely asked you for a HijackThis log (not using it to clean, but just as a diagnostic tool in case Prevx can't be installed properly) but if you have already formatted your PC, I recommend writing back into our inbox saying you have done so and request a refund from there (I can't do anything from here to issue a refund but we can start the process from our inbox through our payment processor, Cleverbridge).

There are many complex infections today and some require one of our engineers to analyze your PC manually or to deploy specific internal tools from Prevx which function separately than our normal cleanup procedures. I suspect that some part of the infection was not detected properly and was subsequently redropping the other pieces of the infection which is why we've been going back and forth with log files.

If you could please send me a PM with your email address, I'll take a look at your specific case within our inbox - it probably isn't helpful to have two parallel discussions going on.

Again, I'm sorry for the runaround and difficulty you've experienced but I'm sure we'll get all of this sorted out for you as quickly as possible

[Searching_ _ _]

Originally Posted by BlueZannetti

However, let's lay blame where it genuinely resides -

In the hearts of men.

[Corporall Clegg]

Originally Posted by Searching_ _ _

In the hearts of men.

Wow that's deep

[ElmoScoggins]

My 2 cents...I've used 20 or 30 'detectors' over the last 15 years, and never paid for any of them. I have a paid copy of Prevx on 4 laptops and will likely add a desktop soon. These are both family and work machines. While there is no software that can find every piece of malware, Prevx is the only one I trust to do the job. I check running processes (System Explorer or Hijack This!) a few times a week to make sure there is nothing running that I dont know about, and turn off or remove as many processes as possible. The old version (pre 3.0) of Prevx did slow things down, but 3.0 seems to have no problems and a small footprint. I still get hit with malware as I do research on-line all day, but Prevx is the only app that spots trouble as its happening and gets rid of it before it does major damage.

If your post is a real hijack this! log there is way too much malware on your machine for any one app to remove, but its better to have people help you one virus at a time than to wipe the machine and lose all your data...once you are clean a9or wiped, I would reinstall 3.0 without SafeOnline, run a base Hijack this! log and check your machine against the base log every few days. Good luck.

[PC__Gamer]

in a way, i miss prevx 2.0's tray icon, that little green blob seemed kinda childish, but was a very friendly icon and seeing it green made all my troubles go away. *lol* .

on a more serious note, im currently having some problems myself with Prevx but am not in any hurry to ditch some software because of such problems, ive used it for years without any, so i guess i was due one.

i trust it will be sorted by their staff, with the assistance of myself if needed be.

[Vikorr]

in a way, i miss prevx 2.0's tray icon

I really liked that little green traffic light too. Probably the favourite icon I ever had.