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#1
November 22nd, 2009, 01:44 PM
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Prevx support query
Hi PrevX support,
Some time ago (Sun, Nov 15, 2009 at 5:01 PM) I sent a mail to report@prevxresearch.com enquiring aobut a suspicious file PrevX had flagged. I've been lurking at PrevX for some time (for home and coporate use) so I've got myself 2 questions. Did you get my e-mail or has something gone wrong? And of course, was the file I sent you dangerous? Cheers, Jeroen |
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#2
November 22nd, 2009, 09:09 PM
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Re: Prevx support query
Hello,
I don't see any email from then, it might be worth resending it - we will generally respond manually a few hours after automatically processing an email of a new sample but it's possible that yours got lost in one of the queues. If you'd like, send me a PM with your email address after sending the email again and I'll ensure that it is read properly  Sorry for the mixup! |
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#3
November 23rd, 2009, 02:18 PM
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Re: Prevx support query
Thanks. Don't worry about it, these things happen. I'll forward the message right away.
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