Installer problems

[Queensland]

I renewed my NOD 32 and have a tax invoice. Had trouble updating my new details - copy and paste. Contacted ESET Australia, I was advised to download a fresh copy of ESET NOD32. This did not work. I removed all ESET/NOD from the control panel and started again. NO LUCK . Emailed ESET - no response (I have waited at least 2 weeks).

When I try to install this window comes up

Installer Information
Could not write value name to key/software\ESET\ESETSecurity\CurrentVersion\Sheduler\1. Verify that you have sufficient access to that key, or contact your support personnel

CANCEL RETRY IGNORE

Then the action rolls back

Thankyou for your advice

Originally Posted by Queensland

Emailed ESET - no response (I have waited at least 2 weeks).

Shame , big shame !!!

When I try to install this window comes up

Installer Information
Could not write value name to key/software\ESET\ESETSecurity\CurrentVersion\Sheduler\1. Verify that you have sufficient access to that key, or contact your support personnel

CANCEL RETRY IGNORE

Try to use this utility:
http://kb.eset.com/esetkb/index?page...nt&id=SOLN2289

When finished , additionally download and install this:
http://support.microsoft.com/kb/290301
Start it from the Start menu -> Programs
Check for ESET leftovers in the list of the program and remove them , if necessary .

At the end , attemp 1 more reinstallation of NOD32

[Rmuffler]

Hello Queensland,

I have sent you a PM requesting some information and a case number if you were provided one.

Thank you,
Richard

[Queensland]

Sorry Rmuffler.

Your PM was blocked. Did not recieve. Can you pls send again.

Queensland

[Rmuffler]

I have resent the Private Message.

Thank you,
Richard