Mobile anti-virus beta

[noblelord]

I have installed the anti-virus from the beta program link below, however it requires a username and password to be able to install updates and open the program.

http://beta.eset.com/

the website says you don't have to register to use it however. Can someone assist?

thanks.

[agoretsky]

Hello,

Do you have an ESET NOD32 Antivirus license? If so, try entering the credentials (username and password) from it.

Regards,

Aryeh Goretsky

[noblelord]

I have a Smart Security licence, yes. However this is a public beta and not something only open to those who have an existing account with ESET (or at least, the website doesn't say you need a current Smart Security or NOD32 licence).

I'll try contacting ESET directly instead.

[noblelord]

I telephoned ESET support, who advised me to e-mail the beta team directly, which I have done. I have received no reply however.

Can someone here chase this up?

[agoretsky]

Hello,

I was not aware a username and password needed to be manually entered, so perhaps it is an issue specific to your mobile device? Which device and carrier are testing with?

Regards,

Aryeh Goretsky

[noblelord]

Originally Posted by agoretsky

Hello,

I was not aware a username and password needed to be manually entered, so perhaps it is an issue specific to your mobile device? Which device and carrier are testing with?

Regards,

Aryeh Goretsky

Its a Nokia N97 using Vodafone UK. Can't see it being related to the carrier, though.

[noblelord]

I have had no reply from ESET - can someone here please raise this issue with the appropriate department?

[noblelord]

Is there anyone at ESET reading this?

I have contacted ESET via telephone, via e-mail and on this forum. So far, nobody has been able to help. Is ESET support really this bad?