Can't get the backup to work

[primal23]

When I run it in windows XP, there are a lot of files that need to be closed to work, and so I tell it to restart my system, and when itd does, the Drive Backup 9 starts, and every time it fail, with a cannot start process. I am sorry I didn't have the exact error message, forgot to write it down. Any clues? If the exact message is needed, I can do it again.

[Paragon_Tommy]

Hello primal23,

If your Windows XP is 64bit, there are certain limitations depending which version of Drive Backup you have. Create a recovery media and boot to the recovery environment to perform a backup. This will overcome the 64bit problem if that's the cause. In addition, Paragon should not have to restart for a live backup as VSS eliminates that problem. Check under Tools > Settings that Microsoft Shadow Copy Services is selected. If it is already on Microsoft Shadow Copy, change to Paragon Hot Processing as there's a conflict with your VSS service.

Check to see if your VSS services are enabled: Start > Run > "Services.msc" and start "Volume Shadow Copy".

Disable any other imaging or firewall programs ie Acronis, Nero, Zonealarm.

I would also run a check disk of your hard drive. Start > Run > "cmd" > "chkdsk c: /r"

Running the backup from the CD once will tell you that the disk is healthy, and there's a program or windows conflict. At least we know where to work from one successful point to another.

[primal23]

That was it, VSS was off, changed it to start automatically. Thank you!

[primal23]

I just got error 0x1200e
It says error source Hard Disk Manager.

[Paragon_Tommy]

Hello primal23,

0x1200E indicates there's a "Internal error during HotBackup". Run a chkdsk of your system with parameter /r and try switching to Paragon Hot Progressing in Tools > Settings > Hot Progressing.

Possible hard drive failure.

[primal23]

Thanks again! That was it, changed the HD and now its working smoothly. Thanks again!