Acronis 10 Home

[jvsand]

I have Acronis10 Home Edition installed. I did a complete backup last year and have updated several times since with incremental backups. I am trying now to do another complete drive backup. It has been running for over 36 hours now and still shows 0% progress. I have installed the latest updates and fixes. Do I need to abort or wait??

[seekforever]

After 36 hrs and 0% I'd abort it.

Are you running the backup in Windows or directly from the TI bootable rescue CD?

I think I'd run chkdsk X: /r on all the partitions as a first step to ensure something in the disk structure isn't causing the problem. Replace the X with the drive letter of the partition being checked. A reboot will likely be required for some partitions. use the /r switch since this will do everything a /f will do and also do a read-check of all the unused sectors. It does take some time if you have large HDs.

[Acronis Support]

Hello jvsand,

Thank you for using Acronis True Image

If the check disk operation didn't reveal any errors, please make sure that Acronis Scheduler2 Service (Control Panel -> Administrative Tools -> Services) Startup Type is set to Automatic. Otherwise, please set it to Automatic yourself and reboot your computer.

If the issue persists, please re-start Acronis scheduler:

- Download the file;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:

schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis scheduled tasks on the PC.

You should manage your scheduled tasks from the scratch.

Also I would recommend you to update the SnapAPI module. Please install SnapAPI update available here, reboot the computer to complete the changes and see if the issue remains.

Thank you.

--
Oleg Lee