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#26
August 8th, 2009, 01:01 AM
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Re: Need info on Spyware Cease
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How about "if you don't refund me then you will hear from my lawyer". Either way they would still hear from my lawyer! |
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#27
August 8th, 2009, 01:06 AM
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Re: Need info on Spyware Cease
I'd tell them that the software locked up her computer.
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Windows 7 64 bit,Win Patrol Plus,Operamail, Bitdefender Plus AV 2013,gmx mail. |
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#28
August 8th, 2009, 01:10 AM
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Re: Need info on Spyware Cease
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She should be able to get a refund. Tell them she is not happy with the product and it caused problems. Also, its associated with a rogue  I would have someone look over her logs just to be sure she is clean. I would recommend the Malwarebytes forum. I have had great experiences with their fourm. Read and follow the instructions here. Then post all relevant logs here
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Avira Antivir Personal and MBAM Pro Firewall-online armor premium on demand:Hitman Pro and SAS FF3-noscript, adblock plus, keyscrambler, Betterprivacy, TrackMeNot and WOT Sandboxie |
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#29
August 12th, 2009, 08:46 AM
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Re: Need info on Spyware Cease
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Ask her to talk to her credit card company, she should get the refund from them. Tell them the software tricked her into buying it & then it didn't work as advertised. I assume the US has some type of Sale of Good Act?
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Windows 7 32bit Ultimate SP1 | MS ISA 2004 Firewall | Malwarebytes | Firefox with NoScript | Acronis True Image |
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#30
August 12th, 2009, 08:51 AM
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Re: Need info on Spyware Cease
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Absolutly, I would call the CC company and dispute the charge. Also I would have them cancel the card used and have them reissue a new one.
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May you fly straight to heaven - but if you go to Hades - may Lethe run with Guinness |
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