Unable to mount certain images using Acronis TI Echo Server b8203

[jabouley]

Some images that are created and verified will not mount. The process takes minutes (5-10) and eventually times out with an error "Unable to mount". The System event log shows event ID 50 (see below). We tried images created on another machine and it mounts within seconds. We took this image an mounted it in the other machine and it took a long time but finally mounted. Additionally, we are able to browse the image without a problem. Any idea why the image wont mount?

Thank you,
John
-----------------------------------

Event Type: Warning
Event Source: Ntfs
Event Category: None
Event ID: 50
Date: 3/25/2009
Time: 8:39:13 AM
User: N/A
Computer: ADAS1
Description:
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 04 00 02 00 52 00 ......R.
0008: 00 00 00 00 32 00 04 80 ....2..€
0010: 00 00 00 00 0e 00 00 c0 .......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 0e 00 00 c0 ...À

[Acronis Support]

Hello John,

Thank you for using Acronis Corporate Products

Could you please clarify where the backup file is placed (whether it's on internal, external, or network hard drive)?

Do you have any encryption or file protection software at your system (for example, Utimaco SafeGuard Easy, File Securer by Q Software, etc)?

Also, look the thread for more information about this issue.

Thank you.

--
Oleg Lee