Hitman Pro Support and Discussion Thread

[tuatara]

Also do not forget that the name "Malwarebytes" itself from the very start has referred to the "eating of malware", as you put it

oh , that is why their pacman has eaten more of the pie already,
he started earlier

[Triple Helix]

Release History
Build 86 ( 2010-01-18 )

•Ability to fix the Google Redirect Virus (TDL)
•Some minor fixes.

http://www.surfright.nl/en/hitmanpro/whatsnew
http://www.surfright.nl/en/hitmanpro

[Sadeghi85]

Early warning scoring found a suspicious file in %win_dir%\system32\drivers\, googled its md5 checksum and it appeared in different names.

File Size: 54016 bytes
MD5 : e6d35f3aa51a65eb35c1f2340154a25e
SHA1 : aabbd57e20d2e7041f9e7abce6cfd8a53c366537

Could this be a malware?

[PC__Gamer]

Originally Posted by Triple Helix

Release History
Build 86 ( 2010-01-18 )

•Ability to fix the Google Redirect Virus (TDL)
•Some minor fixes.

http://www.surfright.nl/en/hitmanpro/whatsnew
http://www.surfright.nl/en/hitmanpro

hmm and x64 version is still on build 84, disappointing.

[Saraceno]

Sadeghi85 =

ThreatExpert gives it the all clear. Virus Total, out of all the scanners, has only esafe saying it's a trojan. VirScan has everything giving it the all clear.

I personally, wouldn't worry. Early Warning Scores is switched off by default for this reason. I'd use early warning scoring if I had system problems, and was trying to find the problem file. You most likely, have had no problems on your system - so no reason to switch early warning scoring on.

[Sadeghi85]

Thanks Saraceno,

But I'd like to know where this file came from, with random names and loading at startup it's suspicious. btw I let Hitman remove that file and nothing bad happened after restart.

[Franklin]

Tested latest version of the rogue Live PC Care against latest Hitman Pro.

No option to upload for a cloud scan and after a second or third scan/reboot trial period expired?

[dlimanov]

Originally Posted by Franklin

Tested latest version of the rogue Live PC Care against latest Hitman Pro.

No option to upload for a cloud scan and after a second or third scan/reboot trial period expired?

Attachment 214965

Attachment 214966

I don't think it needs to upload anything, since it already detected the threat.

Originally Posted by dlimanov

I don't think it needs to upload anything, since it already detected the threat.

Suspicious = detected? I don't think so ...

[Kees1958]

Maybe one of the Loman brothers can explain, but the way I see it Hitman Pro lisence is as follows:

A) you have a FREE trial UNTIL something SUSPICIOUS is detected

B) You get a FREE 30 day lisence (so you can remove Suspicious files), just activate

C) Afterwards you can not use Hitman Pro anymore as s freebie

So Hitman Pro did not fail on Franklin's test, it did what it should be

Being also Dutch it is easier for me to read Dunglish (Dutch translated into English) than an Auzzie, but really Hitman Pro did its job and kepts its promise (offering a fee 30 day working lisence).

[jmonge]

hitman pro is rock solid

[Iangh]

I have Hitman to scan at startp.

Should I see anything?

Is it that fast? How?

I quickly hit ctrl-alt-del to bring up Process Explorer and saw Hitman appear and disappear in the blink of an eye during startup. No icon appeared in the systray.

Please assuage my concerns.

Ian

[erikloman]

Originally Posted by Kees1958

Maybe one of the Loman brothers can explain, but the way I see it Hitman Pro lisence is as follows:

A) you have a FREE trial UNTIL something SUSPICIOUS is detected

B) You get a FREE 30 day lisence (so you can remove Suspicious files), just activate

C) Afterwards you can not use Hitman Pro anymore as s freebie

So Hitman Pro did not fail on Franklin's test, it did what it should be

Being also Dutch it is easier for me to read Dunglish (Dutch translated into English) than an Auzzie, but really Hitman Pro did its job and kepts its promise (offering a fee 30 day working lisence).

1) Hitman Pro is life-time free scanning.

2) Removal needs a license. Hitman Pro comes with 30 day free trial that starts upon activation. You should activate upon first detection, not before.You can but then your license will expire before it can be put to good use.

3) Hitman Pro's detection is not bound to the license.

Hope this helps.

[erikloman]

Originally Posted by Iangh

I have Hitman to scan at startp.

Should I see anything?

Is it that fast? How?

I quickly hit ctrl-alt-del to bring up Process Explorer and saw Hitman appear and disappear in the blink of an eye during startup. No icon appeared in the systray.

Please assuage my concerns.

Ian

Hitman Pro only starts a scan at boot when the previous scan was more than 24-hours ago.

[PC__Gamer]

@ erikloman

why is the x64 version not being updated as much as the x86 version?

im still on build 84, while ive seen the 32-bit version have build 85, and now build 86.

[Iangh]

Originally Posted by erikloman

Hitman Pro only starts a scan at boot when the previous scan was more than 24-hours ago.

Thanks.

On the kids' PCs Hitman is successfully uploading to the cloud but on mine I keep getting upload failed. Any ideas?

Does Hitman automatically update itself to next programme version?

Ian

[firzen771]

Originally Posted by Iangh

Thanks.

On the kids' PCs Hitman is successfully uploading to the cloud but on mine I keep getting upload failed. Any ideas?

Does Hitman automatically update itself to next programme version?

Ian

yes it does auto update.

[Triple Helix]

Originally Posted by PC__Gamer

@ erikloman

why is the x64 version not being updated as much as the x86 version?

im still on build 84, while ive seen the 32-bit version have build 85, and now build 86.

Maybe the TDL Rootkit is not a problem for 64bit maybe someone can confirm? That is the reason for the last 2 updates is to deal with new TDL variants!

TH

[erikloman]

Originally Posted by Iangh

Thanks.

On the kids' PCs Hitman is successfully uploading to the cloud but on mine I keep getting upload failed. Any ideas?

Does Hitman automatically update itself to next programme version?

Ian

I would very much like to investigate the failed upload on your kids' PC.

Try un-checking the SSL upload feature under Settings and then rescan to watch it upload.

[erikloman]

Originally Posted by PC__Gamer

@ erikloman

why is the x64 version not being updated as much as the x86 version?

im still on build 84, while ive seen the 32-bit version have build 85, and now build 86.

As Triple Helix said the last 2 updates are all mostly related to removal of the TDL3 3.22 rootkit. This rootkit does not work on x64 and TDL3 also does not work on fully encrypted disks.

That why we decided to release x64 a bit later than x86. Next week we'll release the x64 though.

Originally Posted by erikloman

2) Removal needs a license. Hitman Pro comes with 30 day free trial that starts upon activation. You should activate upon first detection, not before.You can but then your license will expire before it can be put to good use.

But even if I didn't activate Hitman Pro I get the option "Delete"! Why? That's a little bit confusing for me ...

[erikloman]

Originally Posted by ance

But even if I didn't activate Hitman Pro I get the option "Delete"! Why? That's a little bit confusing for me ...

When you then click Next you should get the activation window (if not activated or not expired).

[Iangh]

Originally Posted by erikloman

I would very much like to investigate the failed upload on your kids' PC.

Try un-checking the SSL upload feature under Settings and then rescan to watch it upload.

Fortunately, it's my PC with the issue. The kids have zero-tolerance with security software problems on their PCs which means the software is culled immediately for my quiet life.

The updates were fine with SSL unchecked. Why is it important to use SSL?

Am I right in thinking that once a file is uploaded it is not uploaded again? We have horrendous download limits in Australia and I shudder at the thought of wasting bandwidth on the same files.

Ta,
Ian

[andyman35]

Originally Posted by Iangh

Am I right in thinking that once a file is uploaded it is not uploaded again? We have horrendous download limits in Australia and I shudder at the thought of wasting bandwidth on the same files.

Ta,
Ian

You are right.Only unknown files are uploaded to the cloud for analysis.

[pabrate]

How can I scan ALL files with Hitman Pro ?
I know manually folder by folder but that's lame, I'm suprised there is no option to scan all files on all drives.