Hitman Pro Support and Discussion Thread

Discussion in 'other anti-malware software' started by yashau, Mar 20, 2009.

  1. gargunza

    gargunza Registered Member

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    Apr 15, 2013
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    Location:
    United Kingdom
    Hello, I tried Kickstart, I wasn't able to boot into Windows 7 after this. Bootmgr missing. Not happy. I had to re-install everything.
     
  2. erikloman

    erikloman Developer

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    Hengelo, The Netherlands
    Kickstart boots from USB and then boots the existing Windows installation. It doesn't modify the Windows installation for one bit. Are you sure this was caused by Kickstart?
    It sounds you booted the wrong disk after using Kickstart. I will forward your message to the Kickstart-team.

    Next time, contact our support. We help all our users, cost free.
     
    Last edited: Apr 15, 2013
  3. stevm65

    stevm65 Registered Member

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    Apr 15, 2013
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    Location:
    usa
    Hello, I have a message for Mr Loman. I have been trying to get a response from customer support for a few days now with no success. I have purchased your product for the last two years and I need some help. Can you please get someone to respond to morroccos@verizon.net ASAP?
    Thanks

    4/16/13 Follow up. Erik responded immediately and effectively to my request. good guy,good company
     
    Last edited: Apr 16, 2013
  4. puff-m-d

    puff-m-d Registered Member

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    Location:
    North Carolina, USA
    Hello,

    I have seen a new version (3.7.3 build 194) that has been available for most of the day. From the web site it seems that it is not a beta build, so I assume I would be auto-updating here. My version is not auto-updating. Am I missing something and is this a beta build that should not update? Or should I be getting the update here? Is anyone else seeing this?
     
  5. atomomega

    atomomega Registered Member

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    Posts:
    1,292
    Mine is updating to 194 as I type this...
     
  6. G1111

    G1111 Registered Member

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    Location:
    USA
    Yes, same here. Updated and did a scan.
     
  7. Tarnak

    Tarnak Registered Member

    Joined:
    Feb 5, 2007
    Posts:
    5,285
    Update to latest version of HMP.

    Probable FP...

    Code:
    HitmanPro 3.7.3.194
    www.hitmanpro.com
    
       Computer name . . . . :  XXXXYYYY
       Windows . . . . . . . : 5.1.3.2600.X86/4
       User name . . . . . . : <Username>
       License . . . . . . . : Paid (959 days left)
    
       Scan date . . . . . . : 2013-04-16 14:29:15
       Scan mode . . . . . . : Normal
       Scan duration . . . . : 12m 27s
       Disk access mode  . . : Direct disk access (SRB)
       Cloud . . . . . . . . : Internet
       Reboot  . . . . . . . : No
    
       Threats . . . . . . . : 1
       Traces  . . . . . . . : 2
    
       Objects scanned . . . : 1,982,067
       Files scanned . . . . : 45,560
       Remnants scanned  . . : 1,411,093 files / 525,414 keys
    
    Malware _____________________________________________________________________
    
       C:\Documents and Settings\<MyName>\Desktop\shellbag_analyzer_cleaner.exe
          Size . . . . . . . : 680,616 bytes
          Age  . . . . . . . : 8.2 days (2013-04-08 08:33:02)
          Entropy  . . . . . : 7.9
          SHA-256  . . . . . : 8CD97DD4E3F2405DDB566460BEA543C8D41274205834D67591CB86D5BA14D456
          Needs elevation  . : Yes
          Product  . . . . . : ShellBag AnalyZer & Cleaner
          Publisher  . . . . : Goversoft LLC
          Description  . . . : ShellBag AnalyZer & Cleaner
          Version  . . . . . : 1.8.0.0
          Copyright  . . . . : Goversoft
          RSA Key Size . . . : 2048
          Authenticode . . . : Valid
        > Emsisoft . . . . . : Malware.Win32.AMN!A2
          Fuzzy  . . . . . . : 102.0
          References
             HKU\S-1-5-21-1417001333-2049760794-725345543-1003\Software\Microsoft\Windows\ShellNoRoam\MUICache\C:\Documents and Settings\<MyName>\Desktop\shellbag_analyzer_cleaner.exe
    
    
    
    
     
  8. Adric

    Adric Registered Member

    Joined:
    Feb 1, 2006
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    1,760
    I have a USB flash drive that has various recovery apps on it such as Windows Defender Offline, DaRT8, Win7PE, etc. All of these are iso images and are booted via Grub. Is it possible to create an iso of HMP Kickstart for booting from the usb and would this work?

    Seems like a waste to dedicate a complete USB flash drive just for Kickstart.
     
  9. G1111

    G1111 Registered Member

    Joined:
    May 11, 2005
    Posts:
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    Location:
    USA
    HMP is flagging Kaspersky TDSSKiller v 2.8.17.0 as malware.

    SHA256: 96bcc9e9b04f228609772ef4e222a36d9410f6a9f013f771d7495f66fb516f11
    File name: TDSSKiller.exe

    On Virustotal it is the IKARUS engine that flags it.
     
  10. erikloman

    erikloman Developer

    Joined:
    Jun 4, 2009
    Posts:
    3,152
    Location:
    Hengelo, The Netherlands
    We also have an ISO called HitmanPro.Sidekick here:
    http://dl.surfright.nl/Sidekick-ISO.exe

    There is also a manual:
    http://dl.surfright.nl/Sidekick-User-Manual.pdf

    All Kickstart related stuff can be found on the right side of this page:
    http://www.surfright.nl/kickstart
     
  11. erikloman

    erikloman Developer

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    Location:
    Hengelo, The Netherlands
    Solved. Thanks :thumb:
     
  12. Adric

    Adric Registered Member

    Joined:
    Feb 1, 2006
    Posts:
    1,760
    Sorry for not checking further. I looked in the wrong manual which does not mention ISO - only USB. I completely missed the Sidekick CD/DVD section on your website even though I did go there and read through the introduction and watched the video. To avoid confusion in the future, would it not be better to combine the manuals into just one user manual?

    p.s. I just read this:
    Note: It is still required to have a HitmanPro.Kickstart USB flash drive, generated with HitmanPro.

    Does this mean I have to use that usb or can I just copy the three downloaded files and the boot iso to
    another flash drive and boot from there?
     
    Last edited: Apr 18, 2013
  13. eplose

    eplose Registered Member

    Joined:
    Sep 28, 2009
    Posts:
    51
    hey, can you check these files?

    PnkBstrk.sys

    Properties
    Name PnkBstrK.sys
    Location C:\Documents and Settings\user\Local Settings\Application Data\PunkBuster\BF2\pb
    Size 136 KB
    Time 24.4 days ago (2013-03-26 00:42:46)
    Authenticode Valid
    Entropy 7.8
    RSA Key Size 2048
    SHA-256 B486FF351D38C8F6E0C74FCAF42B101A2BB70A98C43D57FE770574F4C54A8454

    Scoring (22.0)
    The .reloc (relocation) section in this program contains code. This is an indication of malware infection.
    Entropy (or randomness) indicates the program is encrypted, compressed or obfuscated. This is not typical for most programs.
    Authors name is missing in version info. This is not common to most programs.
    Version control is missing. This file is probably created by an individual. This is not typical for most programs.
    Program contains PE structure anomalies. This is not typical for most programs.
    The file is a device driver. Device drivers run as trusted (highly privileged) code.
    Program is code signed with a valid Authenticode certificate.

    Forensic Cluster
    * C:\Documents and Settings\user\Local Settings\Application Data\PunkBuster\BF2\pb\PnkBstrK.sys
    0.8s C:\WINDOWS\system32\drivers\PnkBstrK.sys

    (this file belongs to many games the use punkbuster services)

    and from a new update of ms:

    ieframe.dll

    Properties
    Name ieframe.dll
    Location C:\WINDOWS\system32
    Size 10.6 MB
    Time 8.6 days ago (2013-04-10 21:43:00)
    Entropy 6.4
    Product Windows® Internet Explorer
    Publisher Microsoft Corporation
    Description Internet Explorer
    Version 8.00.6001.19412
    Copyright © Microsoft Corporation. All rights reserved.
    SHA-256 A6AE9BDD8CD96BF35E1E2A9606BA6239506C7055C28EEBFC444AF10399C3E015

    Scoring (7.0)
    Program starts automatically without user intervention.
    The file is in use by one or more active processes.
    The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities.
    Time indicates that the file appeared recently on this computer.

    thanks
     
  14. Cloudcroft

    Cloudcroft Registered Member

    Joined:
    Feb 29, 2004
    Posts:
    471
    Location:
    The Hill Country of Texas
    My copy of HMP still won't auto update?
     
  15. puff-m-d

    puff-m-d Registered Member

    Joined:
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    Posts:
    5,703
    Location:
    North Carolina, USA
    Hello,

    Mine never did the auto-update either. So I downloaded the new build from the website, removed my old copy via the start menu, and then installed the new version. This maintained my license and settings. Now just to wait and see if it auto-updates with the next new build when it is released...
     
  16. Cloudcroft

    Cloudcroft Registered Member

    Joined:
    Feb 29, 2004
    Posts:
    471
    Location:
    The Hill Country of Texas
    Okay, I followed your suggestion and installed the new version via download. First time that I can remember auto update not working for me. Maybe better luck next time....
     
  17. subhrobhandari

    subhrobhandari Registered Member

    Joined:
    Nov 6, 2009
    Posts:
    780
    Mine didnt auto-update either. I had to download and install over the top.
     
  18. puff-m-d

    puff-m-d Registered Member

    Joined:
    Feb 13, 2002
    Posts:
    5,703
    Location:
    North Carolina, USA
    I quit doing an "install over the top" with HMP on my machine because for some reason I ended up with multiple entries under Programs and Features (Add/Remove Programs) and with auto update not working maybe a fresh install would fix it...
     
  19. Pain of Salvation

    Pain of Salvation Registered Member

    Joined:
    Apr 21, 2005
    Posts:
    399
    No autoupdate here too...
     
  20. c2d

    c2d Registered Member

    Joined:
    Sep 26, 2007
    Posts:
    572
    Location:
    Bosnia

    Same here....o_O
     
  21. Krysis

    Krysis Registered Member

    Joined:
    Dec 28, 2012
    Posts:
    371
    Location:
    DownUnder
    Yep! - same problem here!
    Had to manually download the update. Installed over the top OK.
     
  22. ronald739

    ronald739 Registered Member

    Joined:
    Nov 9, 2011
    Posts:
    130
    Location:
    Australia
    My XP SP3 (32 bit) auto updated but WIN 7 SP1 (64 bit) does not auto update.
     
  23. shadek

    shadek Registered Member

    Joined:
    Feb 26, 2008
    Posts:
    2,538
    Location:
    Sweden
    I believe build 194 will be pushed out shortly.
     
  24. erikloman

    erikloman Developer

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    Location:
    Hengelo, The Netherlands
    You boot from the CD and keep the USB plugged in the computer.
     
  25. erikloman

    erikloman Developer

    Joined:
    Jun 4, 2009
    Posts:
    3,152
    Location:
    Hengelo, The Netherlands
    HitmanPro 3.7.3 Build 195 BETA

    Changelog
    • CHANGED: Cloud communication.

    Download
    http://www.surfright.nl/en/downloads/beta

    This build talks to a new cloud which we are currently testing. If all goes well we will redirect all users to this new cloud.

    Please let me know how this version runs :thumb:
     
    Last edited: Apr 24, 2013
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