Wilders Security Forums  

Go Back   Wilders Security Forums > Official ESET Support Forum > ESET Home Users Products Forum > Other ESET Home Products
User Name
Password
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

 
 
Thread Tools Search this Thread
  #1  
Old March 17th, 2009, 10:44 AM
kenwkmsi kenwkmsi is offline
Infrequent Poster
 
Join Date: Aug 2008
Posts: 13
Exclamation Business licenses updated on ERAC but not on clients

I'm feeling sort of dumb here, but I can't seem to find a documented solution.

I run a single Console and Server, no mirror server. My NOD32 business licenses will expire shortly, so I renewed and installed the new license on ERAC. I also updated the Console and Server to the latest version (3.0.105), and restarted the server for good measure.

The license manageer shows the new license with no problem. However, in the ERAC clients screen, most of the clients (mostly 3.0.621) still say "Your license will run out shortly".

I've looked throught the documentation, and I don't see anything that explicitly covers this. I would have expected that when the license manager is updated, the clients would be automatically updated as well. Is there some some known and possibly undocumented circumstance under which this does not occur?
Is there supposed to be a separate step in the license renewal that updates all the client licenses? Do I need to recreate a package and update the client software on all the clients?

/kenw
  #2  
Old March 18th, 2009, 08:08 AM
nonoise's Avatar
nonoise nonoise is offline
Frequent Poster
 
Join Date: Jun 2008
Posts: 322
Default Re: Business licenses updated on ERAC but not on clients

if you're updating the clients from internet, you have to change their username also. Send them new configuration with new UN and PW. the better solution would probably be updating via internal mirror, tho.
  #3  
Old March 18th, 2009, 11:24 AM
kenwkmsi kenwkmsi is offline
Infrequent Poster
 
Join Date: Aug 2008
Posts: 13
Default Re: Business licenses updated on ERAC but not on clients

Ah! That was the key. Now I understand. Thanks!

/kenw
 

Wilders Security Forums > Official ESET Support Forum > ESET Home Users Products Forum > Other ESET Home Products « Previous Thread | Next Thread »

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 07:48 PM.


Powered by vBulletin® Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Copyright ©2002 - 2013, Wilders Security Forums