NOD32 not updating

[BTIsaac]

I saw this issue being addressed a few times in the other sub-forum, so I know I'm not the only one having this problem, but I didn't see any answers, so I have no choice but to ask again.
NOD32's virus signature database didn't update since version 3808. When I try to update manually, it tells me that my virus signature database is up to date, even though the site clearly says that version 3808 is the latest one.
I know my license is fine, since I'm not getting an 'Incorrect user name or password' message every hour. Besides, I bought it 6 months ago and it was supposed to last a year.
I'd like to know what's causing this problem, will it be fixed automatically, or if not, how to fix it.

[DavidCo]

I am stuck on 3796

[cocolucho]

Update 3815 (20090131)2009-01-31 09:32
Win32/Kapucen.NAM

I can not update, I am in 3814, and 3815 and updated in this web, I do it manually several times and nothing.
Any comments?
Thanks

[Brummelchen]

Originally Posted by Marcos

Updates are temporarily stopped due to maintanance. Within 1-2 hours you should update fine.

http://www.wilderssecurity.com/showthread.php?t=232070

[BTIsaac]

Oh? That's understandable. And in the same time, reassuring.
At first, I thought it was something my Windows update downloaded three days ago. Then I heard there was some issue with similar symptoms last year, and it required reinstalling NOD32.
But it's maintenance. That's good to hear.

[tommygun]

.......I installed the trial version 3.0.669.0 yesterday with the virus signature database: 3231 (20080701).

The virus signature database won't update.

It says that I'm up to date but apparently I'm not.

Server maintenance should be over by now but I still can't update the virus signature database.

Any help would be greatly appreciated.......

[Marcos]

Originally Posted by tommygun

.......I installed the trial version 3.0.669.0 yesterday with the virus signature database: 3231 (20080701).

The virus signature database won't update.

It says that I'm up to date but apparently I'm not.

I've just installed the EAV 3.0.669 trial version and it updated the signature database to the latest version immediately. Are you still unable to update?

[tommygun]

.......it just updated from 3231 (20080701) to 2975 (20080326) which seems to be an even older virus signature database than the one before the update.

I tried again to update manually but it says I'm up to date which I'm not.

I'm just in the process of switching from BitDefender to NOD32 even though I have nearly 3 years of a BitDefender subscription left but I'm having trouble with BitDefender for about a month now.

The problem seems to go on with NOD32.

I really want this to work because I like NOD32 better than BitDefender.

Hopefully this can be sorted out.......

[Marcos]

Originally Posted by tommygun

.......it just updated from 3231 (20080701) to 2975 (20080326) which seems to be an even older virus signature database than the one before the update.

There's definitely something wrong with your EAV. Try uninstalling it completely and installing it from scratch. I assume you don't have any other security software installed that might prevent NOD32 from saving information to the registry or disk.

[Thankful]

Although I have manually updated to the most recent signature (3816), the date I display (20090201) is different from the date shown on the website (20090131). I have never seen this before.

[ronjor]

The updates are issued from Bratislava. The update on the U.S. site uses local time and would indicate the time in the States as to when the update was posted.

[Thankful]

Thanks Ron for replying. My log file shows signature updated at 1/31/2009 at 10:29:02PM. Shouldn't date be 20090131?
The reason I am suspicious of this is an update problem I had on the beta as described here:
http://www.wilderssecurity.com/showthread.php?t=231972

[ronjor]

I suppose the update would list the date in Bratislava. Technically, either one is correct depending on your location.

At the time of your beta update thread, Version 4 did in fact show the program as having updated although it was never listed on the update sites. The reason for this is unknown to me.

[Nomegusta]

Mine went down to 2740 When I try to update, it says that the databse is current. wut can I dew?

[tommygun]

Originally Posted by Marcos

There's definitely something wrong with your EAV. Try uninstalling it completely and installing it from scratch. I assume you don't have any other security software installed that might prevent NOD32 from saving information to the registry or disk.

.......uninstalled and cleaned the registry and then a fresh install.

Everything seems to be fine now.

Updated automatically to virus signature database: 3817 (20090202) which is the latest one.

Thanks a lot for the tip.......

[Nomegusta]

Is there something I can do?

[funkydude]

Originally Posted by Nomegusta

Is there something I can do?

Probably the same thing.

[Nomegusta]

Originally Posted by funkydude

Probably the same thing.

Clean the registery and reinstal? How do I clean that?

[SmackyTheFrog]

Delete the HKLM\Software\Eset key in regedit and delete c:\Documents and Settings\All Users\Application Data\ESET (C:\Programdata\ESET\ESET NOD32 Antivirus in Vista) after uninstalling.

[Nomegusta]

Originally Posted by SmackyTheFrog

Delete the HKLM\Software\Eset key in regedit and delete c:\Documents and Settings\All Users\Application Data\ESET (C:\Programdata\ESET\ESET NOD32 Antivirus in Vista) after uninstalling.

It still won't update.

[CoolShady]

Originally Posted by Nomegusta

It still won't update.

Did you uninstall NOD32 or just delete the registry key? If not, uninstall and reinstall NOD32 as well.

[Nomegusta]

Originally Posted by CoolShady

Did you uninstall NOD32 or just delete the registry key? If not, uninstall and reinstall NOD32 as well.

Yeah, I did all that, deteled the registry and nod32 after. Reinstalled the whole thing and it still won't update to anything newer than version 2740 which is dated 2007-12-21 .....

[CoolShady]

Originally Posted by Nomegusta

Yeah, I did all that, deteled the registry and nod32 after. Reinstalled the whole thing and it still won't update to anything newer than version 2740 which is dated 2007-12-21 .....

What operatiing system are you using?

[Nomegusta]

Originally Posted by CoolShady

What operatiing system are you using?

XP sp3

[ctrl]

^^ Yup when i try to update on my sp3 machine the database goes back to some v2967 or something. But updates nicely on my sp2 machine. I am using the trial version 3.0.669.0. Xp sp3 sucks.