Can't get ShadowProtect 3.3 to work

[marty3d]

Hi!
I'm trying out the trial of SP3.3 because I wanted to test alternatives to TI (and SP got some raving reviews). So far, this has been a bothersome experience. It didn't get any better that you're totally ignored on their own support forum.

Anyways, I can create a full backup, but when I try a differential backup, it fails saying that the full backup has an "Unexpected end of file" or similar.

The reason I even bother asking this is that I feel it IS a good backup program.

One problem is surely that I had TI 11 installed before, but that's gone now, even removed that snapman (or what it's called) thing

So, any ideas people?

Thanks alot!
/Martin

[Banshee]

Originally Posted by marty3d

Hi!
I'm trying out the trial of SP3.3 because I wanted to test alternatives to TI (and SP got some raving reviews). So far, this has been a bothersome experience. It didn't get any better that you're totally ignored on their own support forum.

../Martin

Did you try emailing support ? I know they are kind of slow.As a matter of fact i emailed them and asked them to reactivate my software on Friday and they still didn't email me back.

Keep emailing them or pm grngmx (sp?) here chances are you will get a response before christmas.

[Peter2150]

Originally Posted by marty3d

Hi!
I'm trying out the trial of SP3.3 because I wanted to test alternatives to TI (and SP got some raving reviews). So far, this has been a bothersome experience. It didn't get any better that you're totally ignored on their own support forum.

Anyways, I can create a full backup, but when I try a differential backup, it fails saying that the full backup has an "Unexpected end of file" or similar.

The reason I even bother asking this is that I feel it IS a good backup program.

One problem is surely that I had TI 11 installed before, but that's gone now, even removed that snapman (or what it's called) thing

So, any ideas people?

Thanks alot!
/Martin

What operating system. Also did you verify the image. Have you tried it in the recovery environment, and finally did you try an incremental?

Pete

[marty3d]

I got a response from someone at the Storagecraft forum, but nothing yet that could help, though.

Pete:
- Vista, on both machines.
- I did verify the full image without errors.
- What is the recovery environment?
- I couldn't find any "incremental" option, just dfferential. If you mean differential, yes, that's what didn't work.

[Peter2150]

Originally Posted by marty3d

I got a response from someone at the Storagecraft forum, but nothing yet that could help, though.

Pete:
- Vista, on both machines.
- I did verify the full image without errors.
- What is the recovery environment?
- I couldn't find any "incremental" option, just dfferential. If you mean differential, yes, that's what didn't work.

The recovery CD which you would need to to a restore.

I'll try playing with it on my Vista Image. In general I rarely do differentials as disk space isn't an issue, and it doesn't take long before they take longer. But it should work.

Pete